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Security Cntrl Ctr Oper / Security

Children's Hospital & Medical Center - Omaha locationOmaha, NE
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274 positions
274 positions
info linkReport a probelm Originally Posted : January 05, 2022


Job Location
Omaha, NE, United States


FT; W 12:30 pm -6:30 pm; Th, F, S, 6:30 am - 6:30pm B1; sign-on bonus $1500 (external candidates only)

Were searching for a Security Control Center Operator to be responsible for monitoring the physical security systems, electronic security systems and fire systems, answering telephone requests for service, dispatching security officers in response to incidents and requests for services, recording accurate information, and knowing the location of all security personnel assets for efficient deployment in an emergency. Has primary responsibility for coordination of security activities in conjunction with the security manager and security supervisor. Responsible for general clerical support for the Department leadership, including data collection and report preparation. Responsible for fire monitoring and alarm systems and working closely with facilities and safety to ensure adequate fire system testing and maintenance by taking systems off-line as directed. Assist security personnel in making identification badges.

Essential Functions

  • Functions as Security Control Center dispatch and coordinator:
  • Emergency response to fire alarms.
  • Operates security cameras and computer system.
  • Access control monitoring and operation of the security computer systems.
  • Coordinates issuance of access credentials to patient family members.
  • Answers video-telephones to verify identity and permit/deny access to specific areas in accordance with policy and standard operating procedures.
  • Operates parking garage and ambulance doors.
  • Facility computer systems for elevators, industrial generator alarms and building automation system.
  • Responsible for complete Security Center operations.
  • Coordinate security work orders, ensuring work orders are entered into the appropriate work order/management system for tracking until completion.
  • Maintain a proper activity log for their shift.
  • Maintains accountability for all officers in the computer-aided dispatch system.
  • Coordinates with the ED and Transport Teams to ensure support for helicopter landings.
  • Facilitates communication between security contractors and the security department.
  • Control Center Support:
  • May announce emergency pages as appropriate during disaster.
  • May support investigative efforts through access control reports and video monitoring reviews.
  • Serves as support for the incident command center during emergency situations
  • Assists with coordination of activities during internal and external emergencies.
  • Assist Law Enforcement Officers with investigations.
  • Prioritized and assigns responsibility for all requests for service.
  • Dispatch the appropriate staff to address request.
  • Answer family members questions.
  • Offers parking directions.
  • Coordinate with armed courier on money delivering.
  • Assist security leadership with CP-clinic requests.
  • Maintains lost and found bins.
  • Active listening to police scanner.


  • Adaptability to numerous computer programs including Access, excel, and word is required.
  • Telephone communication skill and public relations skills required.
  • Attention to detail in operation and reporting of activity.
  • Must be able to demonstrate computer skills, voice clarity and radio proto call skills.


  • High School Diploma or G.E.D. required.
  • Minimum 2 years experience in operation of security systems and dispatch center required.


  • IAHSS basic certification required within one year of employment



About Children's Hospital

When you work at Childrens, youre part of a treasured place of healing in the Omaha communityand beyond. Join our team of highly engaged, caring professionals who believe deeply in the organizations missionto improve the life of every child. We support equity, diversity and inclusion, and as you apply your skills and expertise to helping children, you too will have opportunities to grow your career. In 2021, well open the new Hubbard Center for Children, tripling our capacity to serve children.

When children are your everything, anything can be

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