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Access QA Analyst/Trainer / Access Center

Children's Hospital & Medical Center - Omaha locationOmaha, NE
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137 positions
137 positions
info linkReport a probelm Originally Posted : September 12, 2021


Job Location
Omaha, NE, United States



We are currently searching for an Access Quality Assurance Analyst/Trainer. The Access Quality Assurance Analyst/Trainer provides training on the registration process to new Patient Access Specialists after the initial training with the IT department. The Access Quality Assurance Analyst/Trainer assists with ongoing education, training and monitoring of all Patient Access Specialists. The Access Quality Assurance Analyst/Trainer will do audits on all staff that touch registration and provide a scorecard to their direct supervisor on an ongoing basis.

Essential Functions

  • Monitors patient registrations monthly for accuracy and makes corrections as necessary to ensure ability to bill insurance.
  • Audits designated accounts per month for all existing registrars to ensure they meet registration quality expectations.
  • Works in collaboration with supervisors and managers to ensure performance improvement plan is put in place for all registration staff not meeting registration quality expectations.
  • Travel to existing staff at their home location to review audits to mitigate future errors/habits monthly.
  • Evaluates and reports common error and system limitations
  • Sends registration updates as needed to ensure all changes/common errors are communicated in a timely manner.
  • Assumes responsibility for initial training of new Patient Access Specialists to EPIC registration process once they report to the department. In assuming this responsibility, the Quality Assurance Analyst/Trainer will:
  • Creates and maintains orientation schedules for all registration staff across the enterprise.
  • Train all new staff on operational parts of registration via cornerstone classes (business basics, insurance playground and website/forms training).
  • Evaluate new Patient Access Specialists by auditing 100% of patients registered until they meet registration quality expectations to be completed in collaboration with manager/supervisor
  • Review 100% audits with new staff every 2-3 shifts to mitigate future errors/habits
  • Perform a variety of functions in support of the Access department
  • Develops a collaborative working relationship with registration leads, IT, department supervisors and managers to ensure registration changes/upgrades are communicated in a timely manner.
  • Participates in the design, build, and testing of IT applications with implementation resources to assure understanding of application functionality and workflow for optimal training development.
  • Maintains tracking system for high impact errors and forwards data to appropriate supervisor/manager for use in Annual Evaluation. Provides monthly feedback to individual employees.
  • Create and maintain training materials/manuals and curriculum for operational trainings
  • Works with technical trainer to determine methods for continued education of registration staff.
  • Ensures reghelp emails from registration staff are responded to within 24 business hours. Answers pages immediately to assist all registration staff when check-in work flow cannot be completed to prevent delays in patient care.
  • Performs other duties as assigned

  • Good verbal and written skills
  • Computer knowledge/ skills
  • Ability to lead a group
  • Ability to work with minimal supervision
  • Ability to type 30-35 wpm
  • High school diploma or GED required.
  • Minimum two years of insurance experience required
  • Minimum one year training experience preferred.
  • Minimum two years of Hospital registration experience preferred



Children's Hospital & Medical Center - Omaha

Health Care/Wellness/Fitness
137 active jobs
locationOmaha, NE
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