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Billing Cust Svc Rep / Revenue Cycle

Children's Hospital & Medical Center - Omaha locationOmaha, NE
59 positions

Web Mktg Technology Specialist

Children's Hospital & Medical Center - Omaha locationOmaha, NE
59 positions
info linkReport a probelm Originally Posted : February 07, 2021


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Job Location
Omaha, NE, United States


FT; Mon - Fri/ 8:00 am- 5:00 pm

We re searching for a Billing Customer Service Representative Interact with customers to provide and process information in response to inquiries, concerns and requests. Responsible for successfully resolving all patient inquiries received via telephone, in-person visit or in a written format. Provides financial counseling to patients as needed.


  • Interacts with customers to answer questions and concerns regarding patient accounts. Maintain a balance between company policy and customer benefit in decision making. Handle issues in the best interest of both customer and organization.
  • Resolves service problems by :
  • Clarifying the customers complaint or inquiry
  • Determining the cause of the problem
  • Selecting and explaining the best resolution
  • Expedites corrections and/or adjustments
  • Provides follow-up to ensure resolution or directs to the appropriate area for resolution
  • Records details of inquiries, comments and complaints as well as action taken
  • Process patient payments using Epic or Passport; verifying credit/debit card approval
  • Assists customers with financial counseling including community resources, setting up payment plans, Medicaid, and/or financial assistance programs.
  • Facilitates effective communications with patients and/or their representatives. Educate the customer where applicable to prevent the need for future contacts regarding making payments, understanding their benefits, understanding standard billing practices, etc.
  • Work with outsource collection agencies activity and follow up; as well as works with patients and parents to resolve issues from accounts being in collection status.
  • Complies with Federal and State billing requirements. Also complies with Health Information Portability and Accountability Act (HIPAA) and Electronic Data Interface (EDI) transaction formats.


  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Organized, self-motivated, and able to work independently of direct supervision to carry out responsibilities
  • Knowledge of customer services principles and practices
  • Knowledge of hospital and professional billing, collection and reimbursement requirements and standard practice.
  • Ability to review, interpret and understand managed care contracts with third-party payors.
  • Intermediate computer skills including the use of spreadsheet programs and word processing programs.
  • Strong interpersonal skills with attention to detail and ability to organize, interpret, and present data.
  • Excellent oral and written communication skills and demonstrated ability to communicate


  • High School diploma or GED equivalent required.
  • Minimum 3 year of experience in customer service or help desk capacity required.
  • Minimum 1 year of experience working with commercial or government billing and reimbursement processes required.
  • Associate s degree in Billing, Coding, or HIM preferred


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