We re searching for a Medical Assistant who is responsible for providing both administrative and clinical services to patients in accordance with Children s Specialty Clinics protocols, policies and procedures
Assists with clinical duties to deliver safe patient care under the delegation of an RN or the direction of a LPN.
Provides basic, age appropriate care to patients and collects data such as patient vital signs, weight and head circumference specific to area of assignment.
Prepares patients for examination by performing routine patient screenings.
Communicates completion of tasks, and significant abnormalities or clinical changes.
Documentation is accurate, per clinic standard, and completed in real time.
Assists providers with exams when necessary.
Collects phlebotomy and other lab specimens based on department need.
Performs treatments, procedures, diagnostic/lab testing per protocol and/or order.
Performs medication administration specific to area of assignment.
Facilitates registration and utilization of Children s Connect with patients and families.
Performs other specialty tasks/procedures specific to area of assignment.
Assists with medication refills based on protocol in specific specialty area.
Communicates in a compassionate manner and uses medical terminology appropriately.
Complies with performance improvement practices.
Facilitates patient flow in clinic by monitoring patient volumes throughout the clinic day.
Uses good time management and creative thinking when clinic is busy; ensuring patients are informed of any delays.
Offers resources to patients and families, such as toys, coloring, etc., while in the exam room.
Ensures exam rooms are clean and ready for the next patient, using the proper disinfectant between patients.
Maintains supplies in exam rooms and re-stocks items as needed.
Schedules and monitors patient appointments.
Performs general office duties based on department needs.
Demonstrates professional telephone and interpersonal communication techniques.
Performs accurate, legal, and ethical documentation.
Schedules procedures/diagnostic testing as delegated by RN.
Completes Prior Authorization request for medications and equipment.
Abstracts lab results from outside facilities.
Contacts patients and families of normal lab results as delegated by RN.
Assists with chart preparation.
Orders clinic and office supplies to ensure adequate inventory by anticipating area usage and needs.
Takes appropriate action to ensure equipment is functioning and ready to use.
KNOWLEDGE, SKILLS AND ABILITIES
Ability to provide excellent customer service.
Ability to pay close attention to detail.
Skill in typing and usage of computer.
Good time management and creative thinking skills to enhance the customer experience.
Must have effective verbal, written communication skills and interpersonal skills.
Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritization skills.
Knowledge of basic office equipment including a multi-line phone system.
Knowledge of Microsoft Word, Word, Excel, Access, and Outlook.
EDUCATION AND EXPERIENCE
Completion of a Medical Assistant Program with completion of an externship from an accredited college or university or current and valid national certification as a Medical Assistant (NCCT) required.
Current and valid Basic Life Support (BLS) through the American Heart Association is required.
Current and valid Medical Assistant (AAMA) certification preferred.
Current and valid Medication Aide Registration with the Nebraska State Medication Aide Registry required, within 90 days of hire.
Children's Hospital & Medical Center - Omaha