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Patient Access Specialist - Plattsmouth Clinic

Children's Hospital & Medical Center - Omaha locationPlattsmouth, NE
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133 positions
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Web Mktg Technology Specialist

Children's Hospital & Medical Center - OmahalocationOmaha, NE
133 positions
info linkReport a probelm Originally Posted : September 15, 2020

Details

Salary
Unspecified
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Job Location
Plattsmouth, NE, United States

Description

We re searching for a Patient Access Specialist who's responsible for greeting and checking in families and other customers in a professional manner consistently exceeding customer service expectations. Monitor, maintain, and verify all required patient information with consistency and accuracy. Work with clinical team to ensure a team based approach to care. Ensure accurate and consistent point of service collections. Ensure a positive interaction in each patient and family encounter. May be expected to work in either the clinic location and/or in the Centralized Scheduling Center.

ESSENTIAL FUNCTIONS

  • Registers new patients with complete and accurate demographics according to procedure.
  • Checks patients in and out. Verifies all patient/family demographic information and enters accurately in the computer at each visit. May need to electronically verify address.
  • Provides, collects and accurately documents all required patient paperwork according to procedure.
  • Schedules patients accurately using the automated appointment system following office protocols.
  • Maintains the daily physician appointment templates at the direction and approval of the office manager and lead receptionist.
  • Contacts patients/families with future appointments to confirm appointments and verify demographic and insurance information.
  • Verifies patient s insurance eligibility and benefits using established automated process at each visit.
  • Initiates the Children s Connect sign up process for all new or inactive patients at the beginning of each visit.
  • Responds to Children s Connect appointment messaging within defined timeframes.
  • Pulls patient s charts as needed, releases information as needed in accordance with organizational protocols.
  • Scans documents into the electronic medical record as directed. Appends the document to the appropriate section of the record following organizational protocol.
  • Collects co-pays and balances on past due accounts following organizational protocol.
  • Posts payments collected directly into the computer. Completes end-of-day balancing and accurately prepares bank deposit.
  • Answers patient/family questions about owed balances and/or refers to Primary Care Physician Billing as appropriate.
  • Completes work queues daily to compile missing demographic and insurance information for billing purposes.
  • Supports patient care quality initiatives as directed.
  • Completes miscellaneous reports and letters as needed.
  • Opens and distributes mail in a timely manner.
  • Assembles patient packets as directed.
  • Pulls and processes all fax transmittals as directed, scans patient reports as directed.
  • Prepares and sends hospital charges as directed.
  • Performs opening and closing duties as assigned by the office manager or designee.
  • Assists in the orientation and training of new employees as requested.
  • Facilitates handling of pharmaceutical representatives and vendors in accordance with office policy.
  • Monitors hourly and maintains clean, organized clutter-free lobby and clean patient restrooms

KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent skills in communication, listening, customer service, organization
  • Basic computer skills and knowledge of Microsoft operating environment
  • Ability to read, write and perform arithmetic calculations
  • Ability to operate basic office equipment: personal computer, automated telephone systems, scanning technology, e-signature, 10 key adding machine, copier, shredder and facsimile
  • Knowledge of billing and insurance programs
  • Knowledge of patient appointment scheduling systems in a medical office

EDUCATION AND EXPERIENCE

  • High school diploma or GED equivalent required
  • Minimum one year customer service experience required
  • One year experience working in a health care or insurance setting preferred

CERTIFICATIONS/LICENSURE REQUIREMENTS

  • Basic Life Support Certification from the American Heart Association preferred within 6 months of hire date
  • Based on departmental need bilingual may be required
  • Based on position medical interpretation certificate may be required

EOE/Vets/Disabled

Ref CL 9193

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Children's Hospital & Medical Center - Omaha

Health Care/Wellness/Fitness
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