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Sr. Network Telecommunications Engineer (9458)

Children's Hospital & Medical Center - Omaha Omaha, NE

Job Description

When you work at Children’s, you’re part of a treasured place of healing in the Omaha community—and beyond. Join our team of highly engaged, caring professionals who believe deeply in the organization’s mission—to improve the life of every child. We support equity, diversity and inclusion, and as you apply your skills and expertise to helping children, you too will have opportunities to grow your career. In 2021, we’ll open the new Hubbard Center for Children, tripling our capacity to serve children.

When children are your everything, anything can be…

Children's is searching for a Sr. Network Telecommunications Engineer who is responsible for leading all phases of implementing complex enterprise voice and video solutions. Establish requirements, balancing capability with security. Perform tradeoff analyses between alternatives. Cognizant of best practices in routing and switching, unified communications, video, and information security. Plan upgrade and migration paths for existing voice and video solutions. Establish and enforce system policies, standards and procedures. Responsible for configuration, monitoring and continuous improvement of enterprise systems such as Cisco Call Manager, Unity Connection, Contact Center Express, Emergency Responder (E-911), TelePresence Management Suite, VCS, Expressway, and Webex. Participates in the On-Call schedule.

Essential Functions/Competencies

% of Time



Planning & Analysis:

  1. Lead and/or support voice, and video projects to support new initiatives, capacity, life-cycle management, upgrades, new products and/or features, and integration
  2. Drives the evaluation, development, and recommendation of specific technology platforms to provide cost-effective solutions that meet business and technology requirements
  3. Provide technical leadership for core voice and video services
  4. Proactively creates and maintains tools for monitoring and support
  5. Participates in project planning and reporting across multiple efforts


Delivery & Execution:

  1. Drives configuration, debugging, and support for communications infrastructure
  2. Documents, reviews and ensures that all quality and change control standards are met
  3. Drives the implementation of necessary system software, hardware, and equipment (physical or virtual) to meet changing communications infrastructure needs


Support & Enablement:

  1. Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
  2. Drives root cause analysis, debugging, support, and post-mortem analysis for major incidents and service interruptions
  3. Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
  4. Opens and manages vendor problem tickets to resolution
  5. Drives the production of in-house documentation around solutions
  6. Monitors tools and proactively helps IT teams struggling with systems issues
  7. Creates scripts and tools that drive automation and enable IT teams and end users to move towards self service
  8. Provides mentoring and training to junior team members



  1. Keeps abreast of innovations and industry trends as well as changes to internal systems and determines how they impacts tools, training, and support necessary to keep systems up, running, and secure
  2. Participates in and contributes to learning activities around modern systems engineering core practices (communities of practice)
  3. Proactively views articles, tutorials, and videos to learn about new technologies and best practices being used within other technology organizations


Regular attendance at work is an essential function of the job.


Perform physical requirements as described in the Physical Requirements section



  1. Performs other duties as assigned




  • Knowledge, skill and ability to plan, design and communications platforms and infrastructure
  • Knowledge, skill and ability to manage technical projects from design to implementation
  • Knowledge of the principles of network administration, local and wide area communications, personal computers and peripherals. 
  • Knowledge of file servers, network data switches and other devices that comprise local and wide area network
  • Knowledge of security issues, techniques, and possible remediation techniques. Experience with Cisco Telepresence video solutions
  • Skill in generating and interpreting test results.
  • Ability to generate and execute procedures and plans that facilitate operational changes as they occur. 
  • Ability to communicate effectively both verbally and in writing.
  • Experience with one or more network security solutions and their use, such as firewalls, web proxies, web application firewalls, network access control, distributed denial of service protection, network monitoring systems, etc...
  • Strong interpersonal and team building skills
  • Effective planning, organizational, time management and prioritizing skills
  • Bachelor’s degree from an accredited college or university in Networking, Computer Science or related field required, equivalent work experience network telecommunications administrator or design experience may be substituted for education.
  • Minimum of ten or more years of relevant experience leading architecture and design for Cisco Unified Communications applications and infrastructure projects (CUCM, CUC, etc.)
  • Experience with Voice Gateways: MCGP, SIP, H.323, SCCP
  • Experience with Border Element, Media Resources, SRST/SRVC
  • Experience with Cisco Unified Contact Center
  • Experience with Cisco Emergency Responder (E-911)
  • Experience with Skype audio and video conferencing solutions
  • Experience working with Cisco routers and switches


  • Cisco CCNP, or CCIE certification preferred.



Job Details

Date Posted March 6, 2020
Requisition 1931-5501
Address 8200 Dodge St
Located In Omaha, NE
Work At Hospital
Department Information Technology
Job Type Full-time Employee
Compensation Salary, Based on Experience
Experience Level Experienced (7-15 yrs. experience)
SOC Category 15-1071.00 Network and Computer Systems Administrators
Zipcode 68114

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Homeowners and Auto
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Continuing Education Program
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Financial Planning
  • Free Parking
  • Health Fair
  • Nursing Facilities
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities
  • Achievement Awards
  • Bonus Plan
  • Merit Increases

This job requires the following skills

  • Business - Communication
  • Cisco Unified Communications
  • Microsoft Office
  • Cisco
  • Network Infrastructure
  • Voice Networking
  • Video Conferencing
  • Business Analyst

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...