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Centralized Scheduler ,Central Scheduling Sign-On Bonus $1500-FT 40 hrs/wk Mon-Fri 8am-430pm (9360)

Children's Hospital & Medical Center - Omaha Omaha, NE

Job Description

When you work at Children’s, you’re part of a treasured place of healing in the Omaha community—and beyond. Join our team of highly engaged, caring professionals who believe deeply in the organization’s mission—to improve the life of every child. We support equity, diversity and inclusion, and as you apply your skills and expertise to helping children, you too will have opportunities to grow your career. In 2021, we’ll open the new Hubbard Center for Children, tripling our capacity to serve children.

When children are your everything, anything can be…

Children's is looking to hire a Centralized Scheduler ,Central Scheduling to facilitate the scheduling process for hospital and outpatient patients.  Obtains essential information for registration, scheduling and insurance referral. Provides customer service to patients, care providers and others through effective, timely communication such as telephone triage, email and written correspondence.   Performs other scheduling duties as requested.

Essential Functions/Competencies

% of Time



  1. Schedules appointments accurately and completes pre-registrations including insurance verification, & identifies POS collections amts.
  • Makes appointments from calls and orders work queues
  • Reschedules and cancels appointments and communicating as needed with patients/families and departments./clinics
  • Coordinates multiple appointments
  • Schedules interpretation services as needed for appointments.
  • Demonstrates positive customer service when greeting patients, care providers and others.
  • Provides patient/family service instructions prior to appointment as directed by service department
  • Provides directions/maps, and parking instructions as needed
  • Works with system to set up appointment reminder phone calls.
  1. Secures demographics, guardian and emergency contacts, guarantor and coverage information
  • Verifies insurance eligibility for services
  • Updates registration when patients information changes.
  • Requests referral from PCP at the time of scheduling the appointment.
  • Enters in system and notifies patients of co-payments, deductibles or deposits needed, collecting when appropriate.


  1. Assures Physician orders are linked to appointments in system
  • Links system orders to appointment
  • Enters signed, faxed orders to appointment and scans original to the electronic record
  1. Reviews daily work queues (WQ’s) to assure accuracy of appointment information and completion of needed appointments.
  • Corrects own errors as identified in WQ’s or by peers, leadership, or department.
  • Meets productivity requirements for appointment events, registration errors, orders WQ, and others as identified by department leadership.


  1. Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
  • Demonstrates positive customer service when greeting patients, care providers and others.
  • Maintains provider templates in Cadence and contributes to improvements in process and systems.
  • Notifies appropriate leader, clinic or provider if/as Service Recovery is needed to resolve customer complaint/concern.


Regular attendance at work is an essential function of the job.


Perform physical requirements as described in the Physical Requirements section



  1. Performs other duties as assigned




  • Knowledge of medical terminology required.
  • Skill in typing and usage of Microsoft Outlook and Word
  • Ability to pay close attention to detail.
  • Ability to work with minimal supervision.
  • High School Diploma or GED required.
  • Minimum of one year experience in Patient Scheduling or Healthcare Registration required.




Job Details

Date Posted February 12, 2020
Requisition 1445-5325
Address 8534 Cass Street
Located In Omaha, NE
Work At Cass 2
Department Centralized Scheduling - Central Billing Office
Job Type Full-time Employee
Compensation Hourly Wage, Based on Experience
Experience Level Entry Level (0-2 yrs. experience)
Mon-Fri 8am to 4:30pm
Hours 40 hours per week
Positions Available 1
SOC Category 43-6013.00 Medical Secretaries
Zipcode 68114

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Homeowners and Auto
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Continuing Education Program
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Financial Planning
  • Free Parking
  • Health Fair
  • Nursing Facilities
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities
  • Achievement Awards
  • Bonus Plan
  • Merit Increases

This job requires the following skills

  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Office Machine Operations
  • Positive Attitude
  • Problem Resolution
  • Word Processing
  • Patient Healthcare Scheduling
  • Patient Registration

This job is related to other jobs in these career categories

At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...