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Program Coordinator-PATCH-Patient Advocacy Team at Children's Hospital (7326)

Children's Hospital & Medical Center - Omaha Omaha, NE

Job Description


Just like the children we serve, Children's is growing quickly and hiring a Program Coordinator responsible for the day-to-day oversight and coordination of all activities of the PATCH (Patient Advocacy Team at Children’s Hospital) program including adherence to departmental and organization standards and participation in the attainment of goals and objectives.  This position coordinates the multiple clinical sites of the program recommending/implementing process changes.  Provides leadership with accountability in promoting quality patient care and an engaging work environment.The PATCH program individualizes medical experiences for children with Autism.

Essential Functions/Competencies

% of Time



Coordinates all facets and sites of the PATCH program in collaboration with  leadership.

  • Promotes a smooth and efficient operational flow of the PATCH program.
  • Facilitates communication between healthcare team members/departments in advocating for quality, coordinated patient care and ensuring that patient/family needs are met.  
  • Recommends staffing levels that match patient needs with staff competencies, and staff skill mix, through ongoing assessment of patient and program needs. 
  • Orients new staff.
  • Will complete LEND training in their first year on the job. Leadership Education in  Neurodevelopmental Disorders
  • Ensures that staff has the supplies, equipment, information, and resources needed to provide quality patient care in a safe work environment.
  • Coordinates research projects or PI projects in collaboration with clinical director and PATCH team.
  • Participates in community outreach or marketing projects for the program including the development of program brochures and referral process
  • Uses logic and sound decision making in solving problems.
  • Follows through, communicates, and monitors individual/area issues.
  • Evaluates the clinical knowledge and skills of individual staff in a timely, positive, fair manner, and coaches to staff.
  • Manages time effectively, sets priorities, and delegates duties appropriately.
  • Contributes to the changes and improvement of patient care practices.
  • Utilizes disciplinary process effectively.
  • Maintains systems to provide adequate supplies and equipment to area.
  • Works with director and specialty/module providers and staff to prioritize and select Improvement projects.
  •  Actively participates and/or leads group working on project and documents and communicates progress and outcomes
  • Supports decisions of leadership team with staff.
  • Provides educational presentations as requested.


  • Assists with parent information meetings for new referrals.
  • Coordinates educational programs for team members.
  • Coordinates care and standardizes processes between the PATCH program sites.
  • Will maintain working knowledge of Adaptive Care Plans and Epic PATCH components.
  • Will provide oversight of child life schedules and work flows for those specialists when they are working in PATCH


Collaborates with BH director to create and maintain an environment that advocates for staff and promotes individual/team engagement through clinical/administrative expertise and professional leadership.

a.   Role models, demonstrates and promotes clinical leadership

  • Serves as a clinical/systems expert with interdisciplinary team member(s) in the assessment, development, implementation, and/or evaluation of the age-specific plan of care.
  • Demonstrates clinical competence in an organized manner with speed, flexibility, and appropriate prioritization while maintaining quality patient care. Uses discretionary judgment in assessing conflicting priorities and needs.
  • Functions as an effective liaison between patients, families, staff, and other departments to foster a respectful clinical environment that promotes quality care.
  1. Accountable for ensuring and promoting staff/team development.
  • Promotes an interactive learning environment with employees through coaching, mentoring, and providing opportunities to develop staff skills thereby enhancing job performance.  
  • Provides guidance for the employee’s development opportunities for their professional development.
  • Provides timely, ongoing and clear performance expectations, through constructive, consistent positive/negative feedback, even when the message is potentially difficult to hear. 
  1. Demonstrates and promotes professional leadership
  • Provides recommendations and collaborates with manager to improve systems and daily operations.
  • Makes recommendations and takes action to improve structures, systems, or outcomes based on analysis of current processes.
  • Acts promptly and decisively to address problems that arise on the unit, working collaboratively with others for guidance in decision making, initiating the chain of command as appropriate.
  • Mobilizes staff in emergency situations and maintains a calm demeanor while giving directions. Initiates discussion after the event to analyze how situation was handled and gives feedback for future emergencies.


  • Oversees the daily work of assigned staff within the specialties of the assigned module including assigning work, ensuring staff adherence to policies/procedures/practices, correcting and/or counseling staff on technical and work behaviors.
  1. Assists Behavioral Health Director with time card maintenance by entering information into Kronos for PTO, unscheduled absences, FMLA, etc.
  2. Provides documentation on performance and behavior for performance evaluations.  Participates in the performance evaluation meeting.


Regular attendance at work is an essential function of the job.


Perform physical requirements as described in the Physical Requirements section



  1. Performs other duties as assigned


  • Accepts assignments to share/teach knowledge and provide clinical support as a resource for employees.
  • Accepts assignment on unit to provide direct patient care as necessary, and actively seeks opportunities to help teammates/colleagues



  • Must possess leadership skills in verbal/written communication and organizational management (time management, problem solving, conflict resolution, and knowledge of regulatory agency/HR standards). 
  • Must possess influential/motivational leadership skills that drive/develops staff performance.
  • Must be able to perform a variety of duties, often changing from one task to another of a different nature, without loss of efficiency or composure, and be able to perform under stressful conditions when confronted with multiple requests, demonstrating prioritizing skills.


  • Master’s  degree from an accredited college or university is required.
  • Knowledge or experience working with children on the autism spectrum is preferred.



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Job Details

Date Posted March 14, 2019
Date Closes June 12, 2019
Requisition 1794-2501
Address 8200 Dodge St
Located In Omaha, NE
Work At Hospital
Department Behavioral Health
Job Type Full-time Employee
M-F 8-5
Hours 40 hours per week
Positions Available 1
SOC Category 11-9111.00 Medical and Health Services Managers
Zipcode 68114

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Homeowners and Auto
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Continuing Education Program
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Financial Planning
  • Free Parking
  • Health Fair
  • Nursing Facilities
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities
  • Achievement Awards
  • Bonus Plan
  • Merit Increases

This job requires the following skills

  • Team Management
  • Microsoft - Access
  • Microsoft - Outlook
  • Microsoft - Word
  • Personnel Management
  • Excellent Communications
  • Strong Work Ethic
  • Pediatric Care

This job is related other jobs in these career categories

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...