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Chief Experience Officer

Children's Hospital & Medical Center - Omaha Omaha, NE
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Job Description

Chief Experience Officer

Children’s Hospital & Medical Center, with the University of Nebraska College of Medicine, is currently recruiting a physician (MD/DO), to serve as our Chief Experience Officer (CXO). Children’s is a vibrant, free-standing pediatric teaching hospital and Nebraska’s only full service pediatric specialty health care center focused on extraordinary clinical care, education, clinical and outcomes, basic science and translational research, and advocacy. The hospital is embarking on transformational programmatic and physical growth to address our local, regional, national and global patient care. The hospital has a Level IV Regional NICU, Level II Pediatric Trauma Center, Specialized Clinical Pediatric Services, and 24/7 Pediatric Intensivists.  We have 50+ Specialty Clinics, 200+ Specialists, 14 Satellite Offices, multiple Pediatric Fellowship programs, and is Magnet Certified.  Our new campus expansion plans include an additional 100+ beds to the existing 145, expansion to the Newborn Intensive Care Unit, Fetal Care Center and Fetal Surgery, Infant MRI, full urology support with new urodynamic suite, Pediatric Intensive Care Unit, Cardiac Center including dedicated intensive care, Short-Stay Observation Unit, Emergency Department, and new operating rooms, one which will have intraoperative MRI and navigational system. The expansion will also provide new facilities to support education and clinical and outcomes research.

This physician leader is a system champion dedicated to creating a world-class culture of excellence that supports the delivery of an exceptional experience for patients and families, and a positive and energizing working environment for staff. The CXO-Physician works directly with the Patient Experience Manager to identify and advance strategic priorities resulting in improved patient, physician, and staff experience performance. This leader will identify and present key issues impacting the Patient/Family experience for executive leadership discussion and decision making, which will include findings, barriers to success and progress toward results. As we focus on the patient experience, the individual will collaborate with physician leadership in all divisions to ensure care is consistently patient and family centered. We seek individuals with strong emotional and social intelligence and a demonstrated ability to connect with others in a meaningful way at all levels of the organization.

Omaha enjoys four distinct seasons, along with an exciting metropolitan and a population over 925,000. The people of Omaha make it a safe city where it is special to live and enjoy all the amenities of a big city with the warmth of the Midwest. The area is rich in cultural activities including a professional symphony, ballet, theater, art, history, children’s museums, and a world class zoo that will appeal to every taste. Additionally, Greater Omaha has an outstanding educational system of public and private schools. There are numerous universities and colleges, most notably the University of Nebraska at Omaha, the University of Nebraska Medical Center, Creighton University, and the College of Saint Mary’s. In addition to the many collegiate sports, Omaha hosts the Olympic Swim Trials, the Olympic Curling Trials, and the College World Series. All of this, combined with a diverse economy with multiple Fortune 500 companies, makes for an extraordinary quality of life.

Nominations, expressions of interest and applications (including cover letter and CV/resume) should be submitted to: Jon Clay, Administrator, Physician & Faculty Recruitment, jclay@childrensomaha.org or 402.955.6971. All replies will be treated with confidentiality.

Job Details

Date Posted January 30, 2019
Date Closes July 22, 2019
Located In Omaha, NE
Job Type Full-time Employee
Shift Custom
SOC Category 29-1069.00 Physicians and Surgeons, All Other
Zipcode 68114
Name Jon Clay
Phone (402) 955-6971

This job requires the following skills

  • Public Speaking
  • Ability to Work Under Pressure
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Strong Flexibility / Adaptability
  • Strong Work Ethic
  • JCAHO Standards
  • Patient Safety
Location