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Patient Radiology Support Specialist,casual,varied hrs between 7am-11:30pm/rotate Sat 7am-7pm(6920)

Children's Hospital & Medical Center - Omaha Omaha, NE

Job Description

Just like the children we serve, Children's is growing quickly and hiring a Patient Radiology Support Specialist to act as a liaison between the patient, provider and radiologist to coordinate continuum of care. Procure all registration information necessary to register outpatients into HIS/RIS. Ensure all registration and imaging medical screening forms are complete, accurate, and signed. Schedule and transcribe radiology orders into RIS.  Explain financial responsibilities to the guarantor and collect co-insurance and/or deductibles as necessary. Establish excellent and effective rapport with physicians, physician office staff, patients, and family members. Provide appropriate care specific to the age of the patient to ensure understanding and comfort level of treatment.

Essential Functions/Competencies

% of Time



  1. Registers outpatients into HIS/RIS following protocols that include the following:
  • Obtains complete demographic and insurance information (identifying all payment sources), and pre-admission certification requirements so as to prevent payment denials and/or reduction of benefits and enters this data into the HIS/RIS. This includes:
    • Calls the referring provider/ insurance company to initiate pre-certification when necessary for same day procedures.
    • Verifies insurance eligibility through carrier website or call center.
    • Secures responsibility of payment by obtaining signature on assignment of medical benefits/guarantee of payment form.
    • Collects co-insurance,  and/or deductibles as necessary.
  • Ascertains who is able to sign the Consent for Treatment form to prevent legal complications.  Refers to Social Work department if legal guardianship is questioned. 
  • Obtains appropriate authorization for medical treatment from parents or legal guardians.
  • Enters radiology orders in RIS as specified by referring physician.
  • Activates patient in HIS/RIS to initiate medical chart and business office records.  Creates I.D. badges and labels.
  • Verifies information previously obtained for accuracy and completeness, and activates patient in computer to initiate medical chart and business office records.
  • Pre-registers patients for accurate demographics and insurance information.
  • Completes reminder phone calls and prep instructions for all modalities.
  • Communicates financial responsibility based on response from insurance for payment on day of visit.
  • Screens patient and family members for communicable diseases.
  • Screens patient for imaging specific criteria; example: MRI screening forms to ensure safety precautions are followed.
  • Ensures that all paperwork is properly collated and distributed to the appropriate areas of the department and hospital in a timely manner.
  • Projects a patient-friendly demeanor, always cheerful and caring in response to patients, guests, and fellow workers.
  • Manages work-queue for missing registration information daily to ensure timeliness of claims.


  1. Image processing & Film Room duties:
  • Transports patients noting transport mode identified on requisition to and from the radiology department for exams in accordance with department procedure and initial patient assessment that includes the following:
  • Verifying patient identification.
  • Adhering to isolation restrictions.
  • Properly preparing patients for examination.
  • Accurately completes the I-shaped forms with patient nurse to effectively communicate important information prior to transporting to department.
  • Prepares the cart and wheelchair
  • Provides holding assistance for patient exams, room preparation and clean-up. Assists the radiologist and/or technologist throughout the examination process in a non-technical capacity.
  • Obtains signed authorization for Release of Information forms to process request for CD’s, reports and image sharing.
  • Process image sharing requests thru various cloud systems such as EMIX, Life Image, Intellemage, Dicom, etc….
  • Manage Imaging pushed to PACS via VPN and monitor QA worklist.
  • Enter correct orders into Epic and merge appropriately in PACS.
  • Manage Over read requests, upload trauma images and track down reports in a timely manner.
  • Process requests for images on CD’s and print correlating reports.
  • Facilitate requests for any imaging needing to be anonymized for research purposes.
  • Facilitate all subpoenas for imaging and report request in accordance with our policies..
  • Reconcile technical charges by cross referencing radiology orders with daily charge sheet report.


  1. Schedules walk in and same day add on radiology procedures by soliciting the appropriate information from the physician, office staff member, parent and/or guardian and enters it accurately into the computer (HIS/RIS).


  1. Coordinates “call reports” by relaying accurate medical results to ordering physicians as directed by the Radiologist or by coordinating the communication between the ordering physician and Radiologist; and transfer of physician to parent or guardian.  Oversees admission process for patients needing to be admitted from radiology.


  1. Makes telephone calls to the patient’s residence prior to date of examination to ensure the patient preparation instructions and time of arrival are understood.


Regular attendance at work is an essential function of the job.


Perform physical requirements as described in the Physical Requirements section



  1. Performs other duties as assigned



  • Competent computer skills are required
  • Must have strong interpersonal skills to deal effectively with physicians, families and other health care workers
  • Must be self-organized to handle multiple tasks simultaneously without showing signs of stress
  • Positive, cheerful demeanor is required


  • High School Diploma or G.E.D. required
  • Previous medical reception experience preferred
  • Previous public relations experience is preferred



  • Current and valid Basic Life Support (BLS) required

Job Details

Date Posted December 6, 2018
Date Closes March 6, 2019
Requisition 993902-13370
Address 8200 Dodge Street
Located In Omaha, NE
Work At Hospital
Department Radiology Administration
Job Type Casual / Contingent Employee
Compensation Hourly Wage, Based on Experience
Shift Rotating
Hours varied hours per week
Positions Available 2
SOC Category 43-4171.00 Receptionists and Information Clerks
Zipcode 68114

This job requires the following skills

  • Computer Usage
  • Excellent Communications
  • Excellent Team Member
  • Positive Attitude
  • Medical Receptionist
  • Basic Life Support (BLS)
  • Pediatric Care

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Course(s) relevant to the skills listed for this position