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Centralized Scheduler, PT; 16 hrs/week, 2 days per week 8:00-4:30 (7283)

Children's Hospital & Medical Center - Omaha Omaha, NE
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Job Description

Just like the children we serve, Children's is growing quickly and hiring Centralized Schedulers to facilitate the scheduling process for hospital and outpatient patients. Obtain essential information for registration, scheduling and insurance referral. Provide customer service to patients, care providers and others through effective, timely communication such as telephone triage, email and written correspondence. Perform other scheduling duties as requested.

 

Essential Functions/Competencies

% of Time

 

45%

1.        Schedules appointments accurately and completes pre-registrations including insurance verification, & identifies POS collections amts.

         Makes appointments from calls and orders work queues

         Reschedules and cancels appointments and communicating as needed with patients/families and departments./clinics

         Coordinates multiple appointments

         Schedules interpretation services as needed for appointments.

         Demonstrates positive customer service when greeting patients, care providers and others.

         Provides patient/family service instructions prior to appointment as directed by service department

         Provides directions/maps, and parking instructions as needed

         Works with system to set up appointment reminder phone calls.

2.        Secures demographics, guardian and emergency contacts, guarantor and coverage information

         Verifies insurance eligibility for services

         Updates registration when patients information changes.

         Requests referral from PCP at the time of scheduling the appointment.

         Enters in system and notifies patients of co-payments, deductibles or deposits needed, collecting when appropriate.

30%

3.        Assures Physician orders are linked to appointments in system

         Links system orders to appointment

         Enters signed, faxed orders to appointment and scans original to the electronic record

4.        Reviews daily work queues (WQs) to assure accuracy of appointment information and completion of needed appointments.

         Corrects own errors as identified in WQs or by peers, leadership, or department.

         Meets productivity requirements for appointment events, registration errors, orders WQ, and others as identified by department leadership.

25%

5.        Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.

         Demonstrates positive customer service when greeting patients, care providers and others.

         Maintains provider templates in Cadence and contributes to improvements in process and systems.

         Notifies appropriate leader, clinic or provider if/as Service Recovery is needed to resolve customer complaint/concern.

 

Regular attendance at work is an essential function of the job.

 

Perform physical requirements as described in the Physical Requirements section

SECONDARY FUNCTIONS/COMPETENCIES

5%

1.        Performs other duties as assigned

100%

 

 
KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of medical terminology required

Skill in typing and usage of Microsoft Outlook and Word

Ability to pay close attention to detail

Ability to work with minimal supervision

EDUCATION AND EXPERIENCE:

High School Diploma or GED required

Minimum of one year experience in patient scheduling or healthcare registration required

Job Details

Date Posted December 6, 2018
Date Closes March 6, 2019
Requisition 985866-13711
Address 8534 Cass Street
Located In Omaha, NE
Work At Cass 2
Department Centralized Scheduling - Central Billing Office
Job Type Part-time Employee
Compensation Hourly Wage, Based on Experience
Shift
Daytime
2 days per week 8:00-4:30
Hours 16 per week hours per week
Positions Available 1
SOC Category 43-6013.00 Medical Secretaries
Zipcode 68114

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Business Travel Accident Insurance
  • Group Homeowners and Auto
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Short-Term Disability
  • Supplemental Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Free Parking
  • Health Fair
  • Nursing Facilities
  • Wellness Program
  • Workout Facilities
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Office Machine Operations
  • Positive Attitude
  • Problem Resolution
  • Word Processing
  • Patient Healthcare Scheduling
  • Patient Registration

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Business Travel Accident Insurance
  • Group Homeowners and Auto
  • And More ...
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