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Centralized Scheduler - Access Ctr, Casual, prn hours between 8:00-4:30, variable days (5748)

Children's Hospital & Medical Center - Omaha Omaha, NE

Job Description

Just like the children we serve, Children's is growing quickly and hiring Centralized Schedulers to facilitate the scheduling process for hospital and outpatient patients. Obtain essential information for registration, scheduling and insurance referral. Provide customer service to patients, care providers and others through effective, timely communication such as telephone triage, email and written correspondence. Perform other scheduling duties as requested.


Essential Functions/Competencies

% of Time



1.        Schedules appointments accurately and completes pre-registrations including insurance verification, & identifies POS collections amts.

         Makes appointments from calls and orders work queues

         Reschedules and cancels appointments and communicating as needed with patients/families and departments./clinics

         Coordinates multiple appointments

         Schedules interpretation services as needed for appointments.

         Demonstrates positive customer service when greeting patients, care providers and others.

         Provides patient/family service instructions prior to appointment as directed by service department

         Provides directions/maps, and parking instructions as needed

         Works with system to set up appointment reminder phone calls.

2.        Secures demographics, guardian and emergency contacts, guarantor and coverage information

         Verifies insurance eligibility for services

         Updates registration when patients information changes.

         Requests referral from PCP at the time of scheduling the appointment.

         Enters in system and notifies patients of co-payments, deductibles or deposits needed, collecting when appropriate.


3.        Assures Physician orders are linked to appointments in system

         Links system orders to appointment

         Enters signed, faxed orders to appointment and scans original to the electronic record

4.        Reviews daily work queues (WQs) to assure accuracy of appointment information and completion of needed appointments.

         Corrects own errors as identified in WQs or by peers, leadership, or department.

         Meets productivity requirements for appointment events, registration errors, orders WQ, and others as identified by department leadership.


5.        Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.

         Demonstrates positive customer service when greeting patients, care providers and others.

         Maintains provider templates in Cadence and contributes to improvements in process and systems.

         Notifies appropriate leader, clinic or provider if/as Service Recovery is needed to resolve customer complaint/concern.


Regular attendance at work is an essential function of the job.


Perform physical requirements as described in the Physical Requirements section



1.        Performs other duties as assigned




Knowledge of medical terminology required

Skill in typing and usage of Microsoft Outlook and Word

Ability to pay close attention to detail

Ability to work with minimal supervision


High School Diploma or GED required

Minimum of one year experience in patient scheduling or healthcare registration required

Job Details

Date Posted November 19, 2018
Date Closes February 17, 2019
Requisition 985866-13711
Address 8534 Cass Street
Located In Omaha, NE
Work At Cass 2
Department Centralized Scheduling - Central Billing Office
Job Type Casual / Contingent Employee
Compensation Hourly Wage, Based on Experience
Monday-Friday 8:00-4:30
SOC Category 43-6013.00 Medical Secretaries
Zipcode 68114

This job requires the following skills

  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Word Processing
  • Patient Healthcare Scheduling
  • Patient Registration

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