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Patient Access Specialist - Urgent Care West Village Pointe( prn/casual varied hours M-F 5:30-10pm, Weekends and Holidays 11:30-10pm ) (989939-15112)(7164)

Children's Hospital & Medical Center - Omaha Omaha, NE

Job Description

Just like the children we serve, Children's is growing quickly and hiring a Patient Access Specialist to facilitate quality customer service by greeting patients/families, coordinating the flow of traffic and phone calls, procuring registration information, and ensuring medical forms are completed and signed.  Assist with clerical duties for the clinic, cashiering, and insuring efficient and productive operation of the front desk area allowing for the smooth admission/discharge of patients.  

Essential Functions/Competencies

% of Time



1.        Collects and records patient information for the registration process in an accurate and timely manner.

          Instructs patient/family member on completion of registration forms-new patient information, and consent to treat.

          Obtains and witnesses appropriate authorization for medical treatment and assignment of benefits from parent (s) or legal guardian.

          Obtains complete demographic and insurance information and enters accurately in the computer.

          Copies insurance card, obtains co-pay as indicated, and calls for preauthorization if needed.

          Readies all paperwork necessary for patients visit to include patient name, demographic information, MRN, and current date.

          Maintains patient log.

          Upon discharge, enters patient charges, and discharges patient in computer.

          Photocopies information for the business office. Prepares necessary paperwork and sends to the business office as requested.

          Prepares charts and sends to medical records each day.

          Faxes records in accordance with hospital/department policies and procedures.


2.        Performs receptionist duties for the department, ensuring quality customer service to include the following:

          Projects a patient friendly demeanor, always cheerful, caring, and responsive to patients, families, peers, other hospital departments, and outside agencies.

          Using tact, courtesy, and good judgement when greeting all patients/family members whom arrive at the desk, or call on the telephone.

          Serves as a resource to telephone callers by utilizing established hospital/department communications and handling calls, transferring calls, or taking messages.

          Screens patients/family members for communicable diseases.


3.        Maintains a clean and orderly work area in order to present a professional image and present a positive First impression to all.

          Notifies appropriate person(s) of any equipment malfunctions.

          Resolves computer related problems through troubleshooting or by contacting appropriate person(s).

          Monitoring supplies in reception area, and notifying manager when supplies are becoming low.

          Oversees waiting area, and picks up toys, magazines, etc. as needed.

          Monitors TV to ensure that program on is child friendly.

          Leaves reception area clean and tidy at the end of shift.


Regular attendance at work is an essential function of the job.


Perform physical requirements as described in the Physical Requirements section



1.        Performs other duties as assigned


2.        Keeps up to date on new information related to registration process, insurances, and billing procedures.

     Attends meetings as directed by manager.

     Reviews new registration processes, insurance information, and billing processes, and implements according to plan.




          Ability to prioritize

          Ability to be self-organized and handle multiple tasks simultaneously without showing signs of stress

          Ability to work in a team environment

          Knowledge of interpersonal skills

          Ability to communicate effectively with all age groups

          Skill in typing and usage of computer


          High school diploma or GED equivalent preferred or equivalent ability to read, write and follow oral and written directions

          Knowledge of medical terminology preferred

          Previous medical reception and/or public relations experience preferred

Job Details

Date Posted November 6, 2018
Date Closes February 4, 2019
Requisition 989939-15112
Address 110 North 175th Street, Ste. 1000 ( 175th & Burke)
Located In Omaha, NE
Work At West Village Pointe
Department Urgent Care
Job Type Casual / Contingent Employee
Compensation Hourly Wage, Based on Experience
Monday - Friday 5:30-10pm, Weekends and Holidays 11:30-10pm
Hours 30 hours hours per week
Start Date 2018-11-05
Positions Available 4
SOC Category 43-4171.00 Receptionists and Information Clerks
Zipcode 68118

This job requires the following skills

  • Customer Service
  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Positive Attitude
  • Medical Receptionist
  • Urgent Care

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Course(s) relevant to the skills listed for this position