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Rainbow House Associate, FT; Nights 11 pm-7 am Sun - Thur (7128)

Children's Hospital & Medical Center - Omaha Omaha, NE

Job Description

Just like the children we serve, Children's is growing quickly and hiring a Rainbow House Associate to work at the Carolyn Scott Rainbow House to provide support and a safe environment for families of Children’s Hospital patients. Register and check out guests, maintain cleanliness of facility and visit with guests, making sure they understand guidelines and are familiar with the layout of the facility.    Maintain good public relations for the house within the hospital, foundation and the community.

Essential Functions/Competencies

% of Time



  1. Answer phones, and orientation of guests to facility,


  1. Handle guest reservations, registration, check out using Rainbow’s reservation software and Children’s EPIC system for family eligibility.. Must be able to use Microsoft office word, excel .for office support as needed.



  1. Accept and document donations following approved process.( financial )



  1. Interact with guests within established professional boundaries, directs special needs of guest to appropriate contacts within the organization


  1. Handle emergencies following established protocol, Enforce house policies as necessary and promptly reports concerns to Manager or Facilities Director in manager’s absence.


  1. Clean and maintain optimal environment of Rainbow House including guest rooms, kitchen, bathrooms, and general public areas. Perform duties with awareness and attention to service excellence and the “first impression” impact


  1. Participate in quality customer service with active participation in review of performance to pre-established criteria and following corrective action plans for improvement


  1. Assist guests in check-out process



  1. Performs supervision of volunteers


  1. Drive the Rainbow House Van to shuttle guest between the House and the Hospital.


Regular attendance at work is an essential function of the job.


Perform physical requirements as described in the Physical Requirements section



  1. Performs other duties as assigned – Per cent of time for functions above dependent on work schedule assigned.




  • Ability to read policies and communicate with public and other health care professionals at a level normally acquired through completion of high school.
  • High degree of interpersonal skills is needed in dealing effectively with adults and children under great stress.
  • Task oriented and attention to detail.
  • Ability to follow instructions and follow through with assignments.
  • Can work alone and make on the spot decisions.
  • High school diploma or GED required
  • Experience in a hospitality role preferred.


  • A valid driver’s license and an acceptable motor vehicle record/driving record required


Job Details

Date Posted November 5, 2018
Date Closes February 3, 2019
Requisition 989914-13310
Address 7825 Farnam Drive
Located In Omaha, NE
Work At Rainbow House
Department Rainbow House
Job Type Full-time Employee
Compensation Hourly Wage, Based on Experience
Sunday through Thursday, 11 pm to 7 am
Hours 40 hours per week
Start Date Immediately
SOC Category 37-2012.00 Maids and Housekeeping Cleaners
Zipcode 68114

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Homeowners and Auto
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Continuing Education Program
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Financial Planning
  • Free Parking
  • Health Fair
  • Nursing Facilities
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities
  • Achievement Awards
  • Bonus Plan
  • Merit Increases

This job requires the following skills

  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Problem Resolution
  • Public Relations
  • Hotel / Resort Worker
  • Maintenance / Cleaning
At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...