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Billing Customer Service Representative, FT;Mon-Fri 8:00am - 5:00pm (6947)

Children's Hospital & Medical Center - Omaha Omaha, NE

Job Description

Just like the children we serve, Children's is growing quickly and hiring a Billing Customer Service Representative to interact with customers to provide and process information in resonse to inquiries, concerns and reuqests. Responsible for successfully resolving all patient inquiries received via telephone, in-person visit or in a written format.  Provides financial counseling to patients as needed.


Essential Functions/Competencies

% of Time



  1. Interacts with customers to answer questions and concerns regarding patient accounts.  Maintain a blance between company policy and customer benefit in decision making.  Handle issues in the best interest of both customer and organization.

Resolves service problems by :

  • Clarifying the customers complaint or inquiry
  • Determining the cause of the problem
  • Selecting and explaining the best resolution
  • Expedites corrections and/or adjustments
  • Provides follow-up to ensure resolution or directs to the appropriate area for resolution
  • Records details of inquiries, comments and compliants as well as action taken
  • Process patient payments using Epic or Passport; verifying credit/debit card approval



  1. Assists customers with financial counseling including community resources, setting up payment plans, Medicaid, and/or financial assistance programs.


  1. Facilitates effective communications with patients and/or their representatives. Educate the customer where applicable to prevent the need for future contacts regarding making payments, understanding their benefits, understanding standard billing practices, etc.


  1. Work with outsource collection agencies activity and follow up; as well as works with patients and parents to resolve issues from accounts being in collection status.


  1. Complies with Federal and State billing requirements. Also complies with Health Information Portability and Accountability Act (HIPAA) and Electronic Data Interface (EDI) transaction formats.


Regular attendance at work is an essential function of the job.


Perform physical requirements as described in the Physical Requirements section



  1. Performs other duties as assigned



  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Organized, self-motivated, and able to work independently of direct supervision to carry out responsibilities
  • Knowledge of customer services principles and practices
  • Knowledge of hospital and professional billing, collection and reimbursement requirements and standard practice
  • Ability to review, interpret and understand managed care contracts with third-party payors
  • Intermediate computer skills including the use of spreadsheet programs and word processing programs
  • Strong interpersonal skills with attention to detail and ability to organize, interpret, and present data
  • Excellent oral and written communication skills and demonstrated ability to communicate with others at all levels
  • Ability to perform non-complex arithmetic calculations


  • High School diploma or GED equivalent required
  • Associate’s degree in Billing, Coding, or HIM preferred
  • Minimum 4 years of experience working with commercial or government billing and reimbursement processes
  • Minimum 1 year of experience in customer service or help desk capacity required

Job Details

Date Posted October 22, 2018
Date Closes January 20, 2019
Requisition 961925-12120
Address 8534 Cass Street
Located In Omaha, NE
Work At Cass 2
Department Central Billing Office
Job Type Full-time Employee
Compensation Hourly Wage, Based on Experience
8:30a -5:00p
Hours 40 hours per week
Positions Available 1
SOC Category 43-3021.03 Billing, Posting, and Calculating Machine Operators
Zipcode 68114

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Homeowners and Auto
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Continuing Education Program
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Financial Planning
  • Free Parking
  • Health Fair
  • Nursing Facilities
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities
  • Achievement Awards
  • Bonus Plan
  • Merit Increases

This job requires the following skills

  • Customer Service
  • Accounting Management
  • Accounts Payable
  • Accounts Receivables
  • Billing / Invoicing
  • Finance Management
  • Computer Usage
  • Positive Attitude
  • Medical Billing
  • Medical Coding

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...