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Centralized Scheduler - PT; 20 hrs/ wk Mon. and Fri. 8:00-4:30; 1st and 3rd Tues. 8:00-4:30 (5357)

Children's Hospital & Medical Center - Omaha Omaha, NE
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Job Description

 

GENERAL SUMMARY: Facilitates the scheduling process for hospital and outpatient patients. Obtains essential information for registration, scheduling and insurance referral. Provides customer service to patients, care providers and others through effective, timely communication such as telephone triage, email and written correspondence. Performs other scheduling duties as requested.

 

Essential Functions/Competencies

% of Time

 

45%

1.        Schedules appointments accurately and completes pre-registrations including insurance verification, & identifies POS collections amts.

         Makes appointments from calls and orders work queues

         Reschedules and cancels appointments and communicating as needed with patients/families and departments./clinics

         Coordinates multiple appointments

         Schedules interpretation services as needed for appointments.

         Demonstrates positive customer service when greeting patients, care providers and others.

         Provides patient/family service instructions prior to appointment as directed by service department

         Provides directions/maps, and parking instructions as needed

         Works with system to set up appointment reminder phone calls.

2.        Secures demographics, guardian and emergency contacts, guarantor and coverage information

         Verifies insurance eligibility for services

         Updates registration when patients information changes.

         Requests referral from PCP at the time of scheduling the appointment.

         Enters in system and notifies patients of co-payments, deductibles or deposits needed, collecting when appropriate.

30%

3.        Assures Physician orders are linked to appointments in system

         Links system orders to appointment

         Enters signed, faxed orders to appointment and scans original to the electronic record

4.        Reviews daily work queues (WQs) to assure accuracy of appointment information and completion of needed appointments.

         Corrects own errors as identified in WQs or by peers, leadership, or department.

         Meets productivity requirements for appointment events, registration errors, orders WQ, and others as identified by department leadership.

25%

5.        Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.

         Demonstrates positive customer service when greeting patients, care providers and others.

         Maintains provider templates in Cadence and contributes to improvements in process and systems.

         Notifies appropriate leader, clinic or provider if/as Service Recovery is needed to resolve customer complaint/concern.

 

Regular attendance at work is an essential function of the job.

 

Perform physical requirements as described in the Physical Requirements section

SECONDARY FUNCTIONS/COMPETENCIES

5%

1.        Performs other duties as assigned

100%

 

 KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of medical terminology required.

Skill in typing and usage of Microsoft Outlook and Word

Ability to pay close attention to detail.

Ability to work with minimal supervision.

EDUCATION AND EXPERIENCE:

High School Diploma or GED required.

Minimum of one year experience in patient scheduling or healthcare registration required.

Job Details

Date Posted August 10, 2017
Date Closes November 8, 2017
Requisition 985866-13711
Address 8534 Cass Street
Located In Omaha, NE
Work At Cass 2
Department Centralized Scheduling - Central Billing Office
Job Type Part-time Employee
Compensation Hourly Wage, Based on Experience
Shift
Daytime
Monday and Friday 8:00-4:30; 1st and 3rd Tuesdays 8:00-4:30
Hours 20 per week hours per week
Start Date 2017-08-03
Positions Available 1
SOC Category 43-6013.00 Medical Secretaries
Zipcode 68114

This job offers the following benefits

  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Business Travel Accident Insurance
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Homeowners and Auto
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Cafeteria / Food
  • Continuing Education Program
  • Credit Union
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Financial Planning
  • Free Parking
  • Health Fair
  • Nursing Facilities
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Wellness Program
  • Workout Facilities
  • Achievement Awards
  • Bonus Plan
  • Merit Increases

This job requires the following skills

  • Computer Usage
  • Excellent Communications
  • Excellent Logic and Reasoning
  • Excellent Team Member
  • Office Machine Operations
  • Positive Attitude
  • Problem Resolution
  • Word Processing
  • Medical Billing
  • Patient Healthcare Scheduling
  • Patient Registration

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 403(b) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...
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