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Inbound Customer Service Representative

Radisson Hotel Group Omaha, NE
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Job Description

Formerly Carlson Rezidor Hotel Group
 
Class begins on June 4
 
Sales Representatives perform the following functions:
  • Convert inbound calls from the hotel’s toll free numbers into reservations
  • Provide exceptional customer service
  • Enroll guest in Radisson Hotel Group’s loyalty program, Radisson Rewards
  • Makes guests aware of exciting hotel promotions and packages
  • Utilize sales skills for up-selling/cross selling opportunities
  • Ask qualifying questions to determine guest's needs during hotel stays

 

Position Requirements:

  • Excellent communication skills
  • Outstanding listening skills
  • Reading comprehension skills
  • Aptitude for selling, able to be persuasive
  • Able to maintain a high energy level in a repetitive environment
  • Experience with keyboarding, data entry or other computer experience (20wpm)
  • 6 months previous experience working with customers, preferably in a phone environment
  • Based on business need, those shifts will include 1 day or 2 days of the weekend.

Job Details

Date Posted April 19, 2018
Date Closes May 19, 2018
Requisition R-003357
Address 11340 Blondo Street
Located In Omaha, NE
Job Type Full-time Employee
Start Date 2018-02-12
Positions Available 7
SOC Category 43-4181.00 Reservation and Transportation Ticket Agents and Travel Clerks
Zipcode 68164

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Legal
  • Life Insurance
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Vision
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Workout Facilities

This job requires the following skills

  • Hotel Reservations

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Legal
  • And More ...
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