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Clinic Customer Service Rep - Revenue Cycle - Days

CHI Health Omaha, NE

Job Description

Required Education and Licensure
  • High School Diploma or GED
Required Minimum Experience
  •  Four years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities.
  • Two years customer service experience   
Bona Fide Occupational Qualifications (BFOQs)
  • N/A
Preferred Qualifications
  • Graduation from a post-high school program in medical billing or other business-related field is preferred
Minimum Knowledge, Skills, and Abilities
  • Knowledge of general concepts and practices that relate to the healthcare field, and specific policies, standards, procedures and practices that pertain to the assigned function.
  • Knowledge of medical insurance, CPT and ICD codes. 
  • Knowledge of clinic operations related to patient registration, referrals and cash collections.
  • Knowledge of general office principles, practices, standards, systems and tools/equipment.
  • Knowledge of medical insurance, payer contract, and basic medical terminology and abbreviations.
  • Knowledge of the regulatory/reporting requirements that pertain to the assigned function.
  • Knowledge of sources and availability of information relevant to the assigned function.
  • Knowledge of the operation and application of automated systems applicable to the assigned function.
  • Ability to enter data in accordance with established standards of timeliness, accuracy and productivity.
  • Ability to understand and apply detailed billing requirements and insurance follow-up practices.
  • Ability to keep abreast of trends, developments and changing regulatory requirements that impact matters within designated scope of responsibility.
  • Ability to identify and articulate non-compliance with established guidelines and/or regulatory requirements.
  • Ability to troubleshoot, understand and/or adapt moderately complex oral and or written instructions/guidelines to diverse or dissimilar situations.
  • Ability to maintain confidentiality of medical records, and to use discretion with confidential data and sensitive information.
  • Ability to demonstrate attention to detail and critical thinking skills within the context of the assigned function, with a commitment to accuracy.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Ability to make decisions based on available information and within the scope of authority of the position.
  • Ability to demonstrate excellent customer service skills, including professional telephone interactions.
  • Ability to read, understand and communicate in English sufficient to perform the duties of the position.
  • Ability to establish and maintain effective working relationships as required by the duties of the position.
  • Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency.

Job Details

Date Posted November 12, 2017
Date Closes February 10, 2018
Requisition 2017-R0130418
Located In Omaha, NE
SOC Category 00-0000.00