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Patient Account Rep - Service Center - FT days

CHI Health Lincoln, NE

Job Description



Required Education and Licensure

  • High School Diploma or GED

Required Minimum Experience

  • Two years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities.

Bona Fide Occupational Qualifications (BFOQs)

  • N/A

Preferred Qualifications

  • Graduation from a post-high school program in medical billing or other business-related field is preferred

Minimum Knowledge, Skills, and Abilities

  • Knowledge of general concepts and practices that relate to the healthcare field, and specific policies, standards, procedures and practices that pertain to the assigned function.
  • Knowledge of debits and credits, including how to interpret/process electronic remittance advices.
  • Knowledge of clinic operations related to patient registration, referrals and cash collections.
  • Knowledge of general office principles, practices, standards, systems and tools/equipment.
  • Knowledge of medical insurance, payer contract, CPT and ICD codes.
  • Knowledge of the regulatory/reporting requirements that pertain to the assigned function.
  • Knowledge of sources and availability of information relevant to the assigned function.
  • Knowledge of the operation and application of automated systems applicable to the assigned function.
  • Ability to understand and apply detailed billing requirements and charge capture/cash posting processes.
  • Ability to understand and apply government/commercial insurance reimbursement terms, contractual and/or other adjustments and remittance advice details.
  • Ability to enter data in accordance with established standards of timeliness, accuracy and productivity.
  • Ability to keep abreast of trends, developments and changing regulatory requirements that impact matters within designated scope of responsibility.
  • Ability to identify and articulate non-compliance with established guidelines and/or regulatory requirements.
  • Ability to troubleshoot, understand and/or adapt moderately complex oral and or written instructions/guidelines to diverse or dissimilar situations.
  • Ability to maintain confidentiality of medical records, and to use discretion with confidential data and sensitive information.
  • Ability to demonstrate attention to detail and critical thinking skills within the context of the assigned function, with a commitment to accuracy.
  • Ability to effectively prioritize and execute tasks while under pressure.
  • Ability to make decisions based on available information and within the scope of authority of the position.
  • Ability to demonstrate excellent customer service skills, including professional telephone interactions.
  • Ability to read, understand and communicate in English sufficient to perform the duties of the position.
  • Ability to establish and maintain effective working relationships as required by the duties of the position.
  • Ability to use office equipment and automated systems/applications/software at an acceptable level of proficiency.


Job Details

Date Posted November 12, 2017
Date Closes February 10, 2018
Requisition 2017-R0130792
Located In Lincoln, NE
SOC Category 00-0000.00