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Technical Account Manager

AIM Omaha, NE
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Job Description

Technical Account Manager

AIM is seeking a qualified Technical Account Manager to oversee and address our customers’ technical needs. This person will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical Account Manager, this person should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. This person should also be results-driven and aspire to achieve specific goals.

Ultimately, this person should be able to provide technical, product and business knowledge to support sales process and strengthen customer relationships.

This position is full-time working at the corporate office with full benefits after 1 month and includes a strong base salary.

Requirements:
  • Proven work experience as a Technical Account Manager   
  • Solid technical background with hands on experience in digital technologies   
  • Familiarity with software and front-end development  
  • An ability to gasp customers’ needs and suggest timely solutions
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills  
  • Course study in  Computer Science or relevant field  
Duties:

  • Provide technical support for customers to support pre-sales and post-sales processes
  • Address all product-related queries on time
  • Train customers to use products effectively
  • Provide developers with customers’ feedback to help identify potential new features or products
  • Report on product performance Identify solutions to reduce support costs
  • Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
  • Liaise with the sales department to win new business and increase sales  
  • Establish best practices and keep track of sales performance metrics

Benefits (for full-time positions):

  • 401K
  • Medical and Dental Insurance
  • Life and Disability Insurance
  • Paid Time Off  (PTO accrued on a monthly basis)
  • 8 paid holidays
  • Base pay is determined on previous experience

AIM is a not-for-profit membership organization with impact. AIM provides a variety of services in the community to build, connect, and inspire the IT community. The culture at AIM is one of its best assets. It is a supportive, fun, and innovative environment with a passion to assist businesses and economic development everywhere we go. Our people are what distinguish us in every community we do business.

AIM is an EOE/F/V/D employer.

For consideration, please click on the "Apply" button,
complete the application, and insert your resume.

Job Details

Date Posted December 7, 2017
Date Closes January 6, 2018
Address 1905 Harney St
Located In Omaha, NE
Work At Exchange Building
Department Business Development
Job Type Full-time Employee
Compensation Salary, $28,000.00 - $30,000.00, Sales Commission
Experience Level Intermediate (3-7 yrs. experience)
Shift
Daytime
May require additional hours to attend special events during off business hours.
Hours 40 hours per week
Start Date Immediately
Positions Available 1
SOC Category 11-2022.00 Sales Managers
Zipcode 68102
Name HR

This job requires the following skills

  • Microsoft Office
  • Microsoft Windows Desktop
  • Marketing
  • Network / Telecommunication Sales

Course(s) relevant to the skills listed for this position

Location