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Account Support I (Solutions)

Covenant Transport Inc Chattanooga, TN
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Job Description

Position Purpose

As a Customer Support Representative, you will be helping customers move their inventory by identifying and providing logistics solutions. You will be assisting in managing existing customer accounts, accepting loads based on commitments, setting appointment times, accepting and entering orders through EDI or manual entry in our TMW, and identifying and resolving issues. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship.

 

Position Responsibilities

  • Learn the ins and outs of Solutions enterprise accounts from their accompanying Customer Service Representatives.
  • Become an expert of different Transportation Management Systems.
  • Schedule appointments and input shipment details for all related loads.
  • Update internal and external portals with shipment details as needed.
  • Communicate daily with customers and related facilities to ensure that needs are met.
  • Track the progress of each shipment and communicate updates to all related parties.
  • Field all customer inquiries regarding shipment status.
  • Collaborate with sales representatives to ensure accounts are being appropriately serviced.
  • Understand the TMS platform and drive automation
  • Study and understand market trends and seasonality of freight
  • Help the Customer Service team meet or exceed required margin and revenue goals

 

Position Requirements

  • Driven and competitive nature
  • Fast-paced and able to multitask in a high-pressure environment
  • Ability to take verbal/written instruction and execute with confidence.
  • Impressive negotiation skills
  • Team player who can also produce independent results

 

Please submit resume to Lori Hyde lhyde@covenanttransport.com

Job Details

Date Posted November 30, 2018
Date Closes January 29, 2019
Located In Chattanooga, TN
Job Type Full-time Employee
SOC Category 11-3071.01 Transportation Managers
Zipcode 37419

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