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Carrier Operations Tracking Coordinator (Solutions)

Covenant Transport Inc Chattanooga, TN
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Job Description

Position Purpose

As a Carrier Operations Tracking Coordinator, you are responsible for providing support to both the CSR and Carrier Representative on all freight in transit. You are responsible for ensuring our customers receive high level tracking support within a timely manner. All communication should be transmitted to internal contacts who will relay to our external customers. You will be responsible for external contact with our carrier partners. At Covenant Transport Solutions, we are committed to servicing our customers/carriers and exceeding expectations for all parties involved.

 

 

Position Responsibilities

  • Learn the ins and outs of Solutions core business to help you better serve our customers.
  • Update internal and external portals with shipment details as needed.
  • Communicate daily with carriers to ensure that needs are met.
  • Track the progress of each shipment and communicate updates to all related parties.
  • Field all customer and carrier inquiries regarding shipment status.
  • Collaborate with sales representatives to ensure accounts are being appropriately serviced.
  • Understand the TMS platform and properly update with accurate information.
  • Work to automate carrier tracking as you build relationships with our carrier partners.
  • Ensure driver safety when acquiring updates.

 

Position Requirements

  • Effective and professional communication skills via phone and email.
  • Organization with attention to detail.
  • Confident decision-making skills.
  • Able to take initiative.
  • Multitasking in a fast-pace environment.
  • Driven and competitive nature.
  • Ability to take verbal/written instruction and execute with confidence.
  • Team player who can also produce independent results.
  • Positive attitude.

 

Why Solutions?

•             Competitive salary

•             Generous incentive plan

•             Comprehensive benefits package including 401(k) match

•             Advancement opportunity

•             Casual dress

 

Why Solutions?

  • Competitive salary
  • Generous incentive plan
  • Comprehensive benefits package including 401(k) match
  • Advancement opportunity
  • Casual dress

Please submit resume to Lori Hyde lhyde@covenanttransport.com

Job Details

Date Posted November 27, 2018
Date Closes January 26, 2019
Located In Chattanooga, TN
Job Type Full-time Employee
SOC Category 11-3071.01 Transportation Managers
Zipcode 37419

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