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Director/Sr. Director - Capacity Management (Solutions)

Covenant Transport Inc Chattanooga, TN

Job Description



Position Purpose

Direct and manage all related activity in support of Solutions and Landair Contract Logistics carrier capacity needs (all modes) to support all service mix offering.  Capacity Management includes activities related to vetting and on boarding new carriers, ongoing key carrier relationship management, carrier contract management, key carrier rate negotiations management, regulatory compliance management, administration of the Preferred Asset Carrier (PAC) program (including Carrier Services offering) and ensuring adequate capacity/service for all required modes of transportation.  Work with other Solutions and Landair Contract Logistics leadership team members to ensure that Capacity Management performance is facilitating attainment of periodic financial, capacity and service objectives. Lead the effort to develop the Capacity Management team to ensure consistently high levels of performance and results. Support the EVP/COO in the execution of activity to support accomplishment of overall Solutions and Landair Contract Logistics transportation capacity strategy and objectives. This position can be based in either Greeneville, TN or Chattanooga, TN.

Position Responsibilities

  • Ensure that the Solutions and Landair Contract Logistics Capacity Management team is appropriately staffed (right number of personnel, required skills and relevant experience).  Coach and develop all assigned personnel to enable consistently high levels of performance results.  Perform bi-annual performance and coaching reviews.
  • Manage the development and ongoing execution of an effective new hire on boarding program for Capacity Management team members.  Ensure that ongoing training needs for new hires and current personnel are provided for in an effective and timely manner.
  • Direct and manage the development of structured and disciplined business processes to facilitate consistently high levels of performance (timely carrier on boarding, carriers meeting performance expectations, purchased transportation targets, carrier compliance to regulatory requirements, etc.).  Manage the execution of all related Capacity Management processes to optimize productivity and results.
  • Coordinate the selection of and manage the use of appropriate technology to ensure that the Capacity Management team is able to perform at consistently high levels (TMS, SRM, etc.).  Ensure appropriate and adequate training to new hires and current personnel to optimize productivity levels and performance results.  Manage applicable integration needs between the Solutions and Landair Contract Logistics TMS applications.
  • Develop an appropriate mix of metrics to ensure that Capacity Management activity is effectively managed for all service mix offerings.  Manage the use of leading and lag metrics with a focus on exception management.  Ensure the use of “big data” to thoroughly and regularly analyze activity in order to identify opportunities for improvement (better service, lower cost, improved customer value, enhanced carrier compliance, etc.).
  • Support assigned managers and team members in the execution and performance of their respective responsibilities.  Provide positive and constructive feedback on a regular basis.  Address performance issues in a timely and professional manner.
  • Manage the process for ongoing vetting and onboarding of carriers/providers to provide the necessary capacity and service performance levels to enable Solutions and Landair Contract Logistics success in meeting customer transportation expectations.  This includes use of RMIS and other resources to ensure that carriers/providers maintain their eligibility requirements to be a Solutions and Landair Contract Logistics provider.
  • Proactively and regularly reach out to key carrier/provider stakeholders to ensure satisfaction with their interaction with Solutions and Landair Contract Logistics personnel. Maintain effective relationships with all key carriers/providers to help facilitate long term success for all parties.  Oversee periodic performance reviews of all carriers/providers to ensure accomplishment of expected performance levels. 
  • Manage the procurement of capacity and rates for all Solutions and Landair Contract Logistics service mix offerings including contracts, contract renewals, rate negotiations, securing capacity, setting performance expectations (on time, shipment visibility, etc.), and other related activity.
  • Participate in and/or attend relevant industry events that offer an opportunity to further Capacity Management’s strategy and strengthen carrier relationships, i.e. TIA, Food Shippers, NASTC, etc.  Identify and facilitate participation in other appropriate industry groups, i.e. SmartWay, Truckers Against Trafficking, etc.
  • Develop and manage appropriate Carrier Services offerings to facilitate attraction and retention of carriers (fuel discount programs, tire discount programs, TMS applications, etc.).   Measure the effectiveness of such offerings and adjust as appropriate to ensure effective results.
  • Manage the ongoing regulatory environment (FMCSA, FDA, etc.) as it applies to current and pending compliance matters that could impact Solutions and Landair Contract Logistics access to reliable cost effective transportation capacity, including changes that will/may impact approved carrier’s ability to service our needs.  Ensure that Solutions and Landair Contract Logistics are proactively positioned to have its carriers in compliance by or on the applicable compliance date of new regulations or that replacement capacity has been arranged to cover any expected gaps.  Provide periodic updates to Solutions and Landair Contract Logistics Senior Leadership regarding new and pending regulations and the expected implications for the business.
  • Coordinate and collaborate with other Solutions and Landair Contract Logistics functional areas and Enterprise sales to ensure timely and effective responses to new business opportunities, RFPs, bids, special projects and peak season.  Provide leadership and direction in regard to Solutions and Landair Contract Logistics committed capacity (ad hoc pricing as appropriate) pricing, capacity and service procurement to align with opportunities.
  • Provide periodic updates on the state of the transportation industry (all modes) including but not limited to recent regulatory changes, implications of regulatory changes, demographic changes, customer industry vertical changes, rate trends (all modes), etc.
  • Support the EVP/COO in the preparation of the annual Solutions and Landair Contract Logistics budget.  Work closely to ensure that monthly Capacity Management budget targets are consistently being met.  Initiate and collaborate to identify and effect improvement actions to ensure performance to financial targets.
  • Be available 24/7 to help resolve issues or address critical business situations.
  • Perform other duties as assigned by the EVP/COO

Position Requirements

4 Year Degree Preferred – Business, Supply Chain, Logistics or Finance

10+ Years Transportation/Logistics/Supply Chain Industry Experience

5+ Years Managing and Developing Personnel

Multi Modal Experience Preferred - TL, LTL, Intermodal, Parcel, International

Experience with transportation procurement and/or operations (as a shipper or 3PL preferred)

Proficiency with Technology Systems – Microsoft Office, Outlook, TMS, etc.

Effective Written and Verbal Communication Skills

Strong Business Management Skills – Detail Oriented, Organized, Time Management, Priority Setting, etc.

Ability to Work Independently – Bias for Action, High Level of Initiative, etc.

Professional Presentation – Appearance and Speaking

Uncompromising Level of Integrity

Established track record of accountability, teamwork and delivering results


Why Solutions?

•             Competitive salary

•             Generous incentive plan

•             Comprehensive benefits package including 401(k) match

•             Advancement opportunity

•             Casual dress

Please submit resume to Lori Hyde lhyde@covenanttransport.com

Job Details

Date Posted November 16, 2018
Date Closes January 15, 2019
Located In Chattanooga, TN
Job Type Full-time Employee
SOC Category 43-1011.00 First-Line Supervisors / Managers of Office and Administrative Support Workers
Zipcode 37419

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