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Property and Cargo Claims Adjuster

Covenant Transport Inc Chattanooga, TN
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Job Description

Job Title:

Property and Cargo Claims Adjuster

Reports To:

Liability Claims Manager

 

FLSA Status:

Exempt

Prepared Date:

 

 

Department

Risk Management

Location:

Chattanooga, TN

 
                   

Position Purpose

 

This position Investigates and promptly responds to all assigned claims and processes all claim activity in a timely fashion.

 
                   

Responsibilites:

 

• Completes thorough investigation of all claims, documenting all actions in electronic diary system.

 

• Determines and documents liability decisions, utilizing State Specific negligence theories.

 

• Sets appropriate Reserves on each claim documenting Probable Ultimate Cost philosophies.

 

• Utilize a diary system to prompt activity, determine status and ongoing plan of action. Diary system monitored through company policies and protocols.

 

• Ensures all claims are worked timely and all claim payments are made accurately.

 

• Manages all assigned vendors as required to ensure information is gathered efficiently and effectively, monitoring cost containment measures as needed.

 

• Responsible for Claim expense exposures, documenting the need for various services related to specific claims.

 

• Assigns approved vendors (adjusting, legal, etc) as required to move claims to fruition in an expeditious manner.

 

• Participates in Roundtable claim presentations as required.

 

• Manages multiple levels of internal infrastructure to control and direct files to fruition.

 

• Ascertains liability positions on assigned claims, resolving them according to company policies and protocols.

 

• Manages a revolving case load of Property, Cargo & Hazardous Materials Claims in the RISK Management Department as assigned.

 

• Participates as a full property claims team member working on a diary system the prompts activity to be accomplished on a daily basis.

 
                   

Requirements:

 

• 4 years of related claims handling experience, a minimum of 2 of those years handling Cargo and Haz-Mat claims. Required

 

• 6 year college degree OR 4 additional years of claims handling experience – bringing the total years of experience to 8 years.

 

• Insurance Designation (AIC, SCLA, CPCU, ARM, CRM, etc.) Preferred.

 

• At least One State Property & Casualty Licensure in Good Standing and ability to acquire additional States.

 

• 2 years Project Management Experience as a team participant or team lead. Proven individual project assignment / completion will be considered.

 

• 1 year acting as a Mentor for other office personnel. (Experience in formal Mentorship setting with supporting documentation and proven success preferred.)

 

• Ability to Multi-task in a fast paced environment.

 

• Superior Customer-service based skills. (Proven ability to manage hostile and volatile customers utilizing tact and professionalism required.)

 

• Proven ability to work with and in-between multiple levels of internal infrastructure.

 

• Proven experience in written and verbal business communications, including but not limited to: Proper business writing techniques and a strong command of the English language with punctuation and grammatical aptitude.

 

• Practical experience with Windows XP, Microsoft Office Products, (Advanced knowledge of Excel – required), A/S 400 environment (preferred) and experience using a Risk Management Information System (RIMS) such as CS Stars (preferred).

 

• Understanding of Insurance and Medical terminology (Required).

 

• Demonstrated problem solving and decision making skills.

 

• Ability and desire to work with limited direction.

 

• Must be a self-motivating, result driven individual, comfortable with change.

 

• Experience in a “Team-first” environment

 
                   

 

 

 

     

 

 

 

 

Job Details

Date Posted January 3, 2018
Date Closes March 4, 2018
Located In Chattanooga, TN
Job Type Full-time Employee
SOC Category 13-1031.00 Claims Adjusters, Examiners, and Investigators
Zipcode 37419
Location