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Operations Lead

Covenant Transport Inc Chattanooga, TN
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Job Description

Job Title:

Operations Lead

Reports To:

Operations Director

FLSA Status:

Exempt

Prepared Date:

5/20/2015

Department:

Operations

Location:

Chattanooga, TN

 

Position Purpose

This position supervises Customer Service Reps, Load Planners, and Fleet Managers. It also assists in all functional team areas.

 

 

Position Responsibilities

• Work with sales in balancing freight network.

• Coaching, mentoring, measuring and disciplining Customer Service Representatives, Load Planners, and Fleet Managers.

• Assist in resolving driver and/or customer service issues.

• Collaborate with Directors on prioritizing freight in overbooked situations.

• Work with Sales Department in developing new accounts.

• Direct work flow among Customer Service Representatives, Load Planners, and Fleet Managers.

• Administrative duties associated with customer service staff.

• Monitor compliance regarding policies and procedures within groups.

• Communicate issues with Directors of Operations promptly.

• Work with management in Solutions Department regarding opportunities and service issues.

• Work with sales in organizing start up calls on new accounts with various departments.

• Participate in customer conference calls.

• Meet booking goals.

• All other duties as required.

 

Position Requirements

• Relevant associate’s degree or higher degree preferred in business, logistics, or other relevant area.
• 5 years of experience in transportation industry, preferably in Fleet Management, Load Planning, or Customer Service required.
• 2 years of Supervision experience required.
• Must have a high level of proficiency in MS Word, Excel, and Outlook, along with experience using other web-based and email-based programs.
• Must demonstrate good working knowledge of DOT regulations and rules.
• Must have advanced customer service skills, and be able to effectively communicate verbally, in writing, and electronically.
• Organization, detail-orientation, and ability to handle multiple projects required.
• Bilingual a plus.

 

System Access Required

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Active Directory/Network Account

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Great Plains Sales

?

TMW Fuel Import

?

AS400

?

Great Plains System Administration

?

TMW Fuel Optimization Agent

?

Bank of America

?

Greenshades

?

TMW Invoicing

?

Blackline Systems

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Halogen Software

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TMW File Maintenance

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Comdata Invoicing

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Integration Manager

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TMW Integrated Reports

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Comdata Cards

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JP Morgan Chase

?

TMW Scheduling

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CRM

?

Management Reporter

?

TMW Operations

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CS Stars

?

Omnitracs Services Portal

?

TMW Order Entry

?

EBE

?

Reserve Pro

?

TMW Settlements

?

Stockology

?

SQL Database Access

?

TMW System Administration

?

FAS

?

TMT/AMS (Transman)

?

TMW Tariffs

?

Great Plains Financial

?

TMW Carrier Hub

?

TMW Visual Dispatch

?

Great Plains HR & Payroll

?

TMW Estat

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Total Mail

?

Great Plains Purchasing

?

TMW ETA Alert Agent

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Winfactor

 

Travel Required

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None

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Local

?

10%

?

25%

?

50%

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75%

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>75%

 

Job Details

Date Posted October 4, 2017
Date Closes December 3, 2017
Located In Chattanooga, TN
Job Type Full-time Employee
SOC Category 11-3071.01 Transportation Managers
Zipcode 37419

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