The Practice Manager - Operations I is responsible for the day to day operations of one or more medical practices, which generally represent smaller, less complex practice. The Practice Manager I ensures at all times a safe, efficient, cost-effective and high-quality patient care environment. The Manager interviews, selects, hires, trains/orients, supervises both clerical and clinical staff within their scope of practice, evaluates and recommends corrective action as appropriate, up to and including termination of assigned staff. Ongoing supervision and evaluation of clinical staff is shared with practice physician(s) and Erlanger nursing leadership and other clinical leaders as appropriate. Administrative responsibilities include tracking monthly clinical and financial statistics, overseeing billing and collection functions, maximizing patient flow and optimizing the work environment to facilitate open communications, professional excellence and superb customer service.
This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practice patient population. Participates in the practices quality improvement process and performance evaluation.
Bachelors degree in Business or related field or equivalent management/work experience is required. De-escalation training, if applicable.
Minimum 3-5 years experience in business management, with strong financial and systems background, and strong marketing experience. Working knowledge of physician office practices, managed care operations and insurance industry structure and products desired.
Advanced personal computer skills, including Microsoft Excel.
Position Requirements: Licensure/Certification/Registration
Department Position Summary:
The Practice Manager Operations I is responsible for daily operations of one or more physician practices to include registration, cash collection, charge preparation, medical record documentation, referral/authorizations, related insurance and coding process. These responsibilities include hiring, termination and annual competencies as well as disciplinary process. This position will promote teamwork and facilitate a smooth flow of daily operations of the practice. This position ensures superior customer service daily by interacting with all internal and external customers in a professional and courteous manner. Additionally, the manager is a role model and holds staff accountable for the efficient and effective operation of the practice including superb customer service.
This position will assist in the development of capital and operational budgets in conjunction with the Director. The manager will also be responsible to operating within the budget, monitoring monthly variances from the budget with justification submitted monthly to the Director of Practice Operations. This position will be responsible for maintenance and reconciling petty cash, accounts payable, timekeeping and any other duties as directed. This position also supports other general practice operation in collaboration with and as directed by the Director and physicians. This position will be responsible for maintaining standards set forth by TJC/DNV and coordinating QI initiatives within the practice. Assures that the facility maintains CAP (College of American Pathologists) and CLIA (Clinical Laboratory Improvement Amendment) certification, if required in the Practice. Manager must maintain confidentiality in all areas.
Position Requirement(s): Critical Skills
Excellent organizational, communication and interpersonal skills, both verbal and written
Ability to work in time sensitive environment and with confidential information.
Ability to plan time effectively, balance multiple tasks, work within stringent time frames, and execute projects to completion. Ability to use change management skills, measure and drive for results.
Understands and applies the fundamental principals of financial analysis, strategic planning, operations, human resource management, and information systems.
Ability to analyze issues and use sound judgment in determining the course of action
Ability to motivate and develop staff; coach and mentor reports using open and active communication techniques
Ability to be a role model, support hospital vision, mission and strategic initiatives and hold reports accountable for results
Ability to engage, inspire and influence others.
Works independently with minimal supervision
Demonstrates superior leadership and promotes and maintains a culture of excellent customer service with all internal and external customers.
Ability to collect, analyze and apply data and other practice information; prepare and present written and oral reports with recommendations
Ability to think and act strategically
Erlanger Medical Center