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Appt. Clerk/PBX Operator- Health Center - Full-Time

Erlanger Medical Center Chattanooga, TN
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Job Description

Appt. Clerk/PBX Operator- Health Center - Full-Time  (28146) -Health Centers
Appt. Clerk/PBX Operator
Regular -   Non-exempt - Full-time - Standard Hours 37.5

Description

 

Job Summary:
Provides information for proper registration and information regarding Health Centers activities and current providers. Schedule medical, dental and ancillary appointments as needed. Operates multi- line phone system and forwards calls to proper area.

This position is involved in a team-based approach to care. Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices patient population. Participates in the practices quality improvement process and performance evaluation.

Education:
Required:
High school graduate or equivalent. De-escalation training if applicable

Preferred:

Experience:
Required:
Communication experience, preferably one year, experience in appointment scheduling.

Preferred:

Position Requirement(s): License/Certification/Registration
Required:

Preferred:

Department Position Summary:
1. Completes appointment scheduling for all patients and departments
2. Answers and directs calls to the appropriate departments.
3. Assists with appointment reminder calls.

 


Job Details

Date Posted July 30, 2020
Date Closes October 28, 2020
Requisition 28146
Located In Chattanooga, TN
SOC Category 00-0000.00
Location