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Emergency Communications Specialist- EROC- Full Time

Erlanger Medical Center Chattanooga, TN

Job Description



Job Summary:
The LIFE FORCE Emergency Communications Specialist at Erlanger facilitates Air Medical Flight Operations, Event Medicine and Special Operations Team Communications, Regional Medical Control and Coordination and Erlanger Emergency / Disaster Preparedness and Response Communications, both internally to Erlanger and externally to the EMS and healthcare community, within an advanced, technology-intensive regional operations center. The position is variable in shift assignments including nights, weekends and holidays and requires regularly scheduled on-call shifts. Work assignments may include response to off-site incident locations with the mobile communications center deployment.

For Flight Operations, the Emergency Communications Specialist is responsible for the intake of air medical flight requests from 911 centers and hospitals within the southeastern states served by LIFE FORCE, working closely with pilots and other air medical transport providers to monitor weather and navigational aids for safe completion of patient transfers and aircraft movement, providing aircraft flight-following per FAA regulations under FAR Part 135 operations, coordinating the safe operation for aircraft arrivals and departures at the Erlanger Heliport (0TN8), maintaining radio communications with aircraft and ground emergency services in a complex public safety environment and facilitating an interoperable communications plan for each air medical mission.

For Event Medicine and Special Operations Team Communications, the Emergency Communications Specialist is responsible for establishing and managing on-scene and deployment communications with the LIFE FORCE Event Medicine Team(s), Special Operations Teams, regional Tactical (SWAT) Medical Teams, between law enforcement team liaisons and between the teams and EHS medical staff.

For Regional Medical Control and Coordination (MedComm), the Emergency Communications Specialist is responsible for coordination of emergency medical communications between ambulances and hospitals within Tennessee EMS Region 3 and additional coordination as necessary with hospitals and emergency services in adjoining regions and states. Duties include the facilitation of online (radio, telephone) medical control and consultation between prehospital care providers and physicians assigned to the Emergency Medicine residency and/or EMS Fellowship programs, under the direction of the MedComm Medical Director. Additionally, the Emergency Communications Specialist is responsible for coordinating all Emergency Medical Service (EMS) resources and responses to mass casualty incidents or disasters in the served region, between other regions and between Tennessee and other states as directed by the State Emergency Operations Center and Tennessee Division of Emergency Medical Services. This includes procuring resources from mutual aid providers, establishing interoperable communications and coordinating staging and deployment of resources on behalf of the State of Tennessee Division of Emergency Medical Services.

For Erlanger Emergency / Disaster Preparedness and Response, the Emergency Communications Specialist is the central point of coordination between Erlanger�s emergency managers, Safety Officer, the EHS Command Center and emergency responders. He/She is responsible for coordinating resources for disaster response and recovery, initiating system-wide emergency mass notification alerts, coordinating inbound emergency medical traffic and facilitating interoperable communications between all responders for EHS.


Graduate of an accredited Advanced EMT or EMT-Paramedic training program.

Emergency Medical Dispatch (EMD) certificate preferred
APCO Certified Public Safety Telecommunicator preferred
Associates or Bachelors� Degree


� A minimum of two (2) years public safety field experience or two (2) years emergency communications center or emergency operations center experience.
� Experience must reflect general knowledge in pre-hospital EMS practice and skills or pre-hospital incident command system operations and management;
� Knowledge of current trends and new developments, principles and practices of emergency communications and pre-hospital medicine, applicable to those areas requiring special education.

� Call Center, 911 Center and/or air medical communications experience
� Supervisory experience in EMS or other public safety discipline
� Experience with computer aided dispatch programs, automatic vehicle location tracking systems, electronic patient care record systems or electronic health record systems.
� Experience working in a hospital emergency department or other healthcare outpatient setting

Position Requirement(s): License/Certification/Registration

Current licensure to practice as an Advanced EMT or EMT-Paramedic in the State of Tennessee.
Current BLS certification
Certified Flight Communicator certification (within 1 yr of employment)
FEMA ICS Courses: ICS-100, ICS-200, ICS-700, ICS-800 level courses (within 60 days of employement)
Valid Driver�s License

Nationally Registered AEMT or EMT-P
FEMA ICS Courses: ICS-300, ICS-400
FEMA Communications Unit Leader (COML) Certification

Job Details

Date Posted November 22, 2017
Date Closes February 20, 2018
Requisition 20819
Located In Chattanooga, TN
SOC Category 00-0000.00