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Ambassador- East Campus Tower- Part time: 7a-7p

Erlanger Medical Center Chattanooga, TN
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Job Description

Description

 
Job Summary:
Improve patient satisfaction by rounding new patient rooms providing patients with information, while also evaluating any concerns from the patient. Educate patient and families on service excellence survey expectations. Ambassador will perform Guest Relations duties, including, but not limited to rounding new patient rooms, greeting/salutations, wheelchair assistance, assist valet services as needed, maintenance of first impression areas, driveway traffic control, directions/information, assisting visitors, and all other duties as directed. Ambassadors will provide staffing for the Information Desks, Pedway Cart, and ICU waiting rooms as needed, as well as rounding new patient rooms in the hospital. 

The Ambassador serves as a liaison to patients and their families and the medical staff. Provides medical information, updates, counseling and crisis intervention for Trauma Services, the Emergency Department, and the Intensive Care Units.

Education:
Required: 
High School graduate or equivalent.

Preferred:
Some college education. 


Experience:
Required:
Prior hotel/retail or public relations experience.  Proficient in Windows-based operating software/systems.   Good oral and written communication skills; presentations skills. Possess strong customer service skills.  Excellent analytical skills, including analysis, planning, organizing, and troubleshooting.

Preferred:
Prior guest relations experience preferred.

Position Requirement(s): License/Certification/Registration
Required:
Valid driver�s license.
Department Position Summary:
 The Ambassador is responsible for all duties not requiring a commissioned officer to perform, including, but not limited to, escorts, rounding new patient rooms, and Medical Mall transport.  Educate patient and families on service excellence survey expectations.  Will perform Guest Services duties, including, but not limited to, greeting/salutations, wheelchair assistance, assist valet services as needed, maintenance of first impression areas, driveway traffic control, directions/information, assisting visitors, and all other duties as directed. Will provide staffing for the Information Desks, Pedway Cart, and rounding patient rooms as needed.

Ambassadors assigned to these areas must be skilled in the use of the IBEX Computer System, responsible for the accuracy of the input of the required information, and responsible for staffing the computer as assigned.  

Ambassadors in all areas must have the ability to handle a fast paced, high stress environment.  Perform other related duties incidental to the work described herein.

Job Details

Date Posted September 28, 2017
Date Closes December 27, 2017
Requisition 20376
Located In Chattanooga, TN
SOC Category 00-0000.00
Location