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Physician Registration Training Specialist - Full-time

Erlanger Medical Center Chattanooga, TN

Job Description


Job Summary:
The Registration Training Specialist is responsible for providing knowledge of scheduling and registration to assist in the development and presentation of training materials, identifying, assessing and assisting in developing key competencies in comprehension, skills and attitudes which enable employees to effectively and efficiently perform work related duties.  This position requires clear communication and analytical skills to communicate instructions and details, strong listening and public speaking skills.   The job function includes the ability to work cooperatively and effectively in the training and education of registration and departmental personnel.  The training specialist must have working knowledge of third party payers, governmental requirements and regulations, system software, and other equipment used by the department. Responsibilities include the institution of appropriate corrective action plans to prevent recurrence of all identified problems in the area of registration.  Responsible for review and reporting to the Coding & Compliance Supervisor all issues of compliance with a specific focus on registration.  Maintains adequate documentation on all activities associated with accounts, enters relevant information in appropriate computer data field and files pertinent information.  Conducts regular audits and coordinates monitoring for accuracy and documentation.  Maintains current knowledge of active contracts, carriers reimbursement policies and has an overall understanding of the revenue cycle.  Assesses ongoing training needs of registration staff to ensure maximum benefit is gained from the system.  Provides first hand support to the practices on an as-needed basis.  Works closely with Coding & Compliance Supervisor, Information Technology and the Patient Accounting Manager.  Communicates with physician practices as required by departmental procedures to balance daily.  Assists Coding Compliance Supervisor in developing internal procedures and policies for registration.  Performs customer service functions as needed.

This position is involved in a team-based approach to care.  Team members are trained to meet the highest level of function for their role as per the State of Tennessee/Georgia guidelines. Is trained and assigned (as per their role and responsibilities) to coordinate care for patients and is trained and assigned to support patients/families/caregivers in self-management, self-efficacy and behavior change. Is trained and assigned (as per their role and responsibilities) to manage the practices� patient population.  Participates in the practice�s quality improvement process and performance evaluation.

Associate Degree in Health Information Management, Business Administration, or comparable combination of education and experience.  Must complete IDX/Invision training according to hospital guidelines.

Specialized courses in medical terminology, CPT/ICD-9 codes, office administration, maintenance software, MS Office, office equipment and computer systems.   

Minimum of 3 to 5 years experience in a registration/medical office/billing/insurance environment.  Comprehensive experience with computerized information systems and experience with patient access and centralized billing office services.  Must possess a track record of success in training or education.  
Strong leadership and interpersonal skills. Requires self-starter who can function efficiently in a demanding environment.   Must be able to work well with people.  Always poised, courteous, pleasing personality, good telephone voice and able to meet the public.  Requires high level of concentration for extended periods of time.  Data entry proficiency required.  IDX software/computer experience and/or training.  Strong PC experience utilizing Excel, Powerpoint and MS Word.  Experience in or knowledge of Joint Commission requirements for Physicians Billing Practices.

Prior IDX/Invision experience a plus.  Must be able to successfully complete IDX/Invision training based on established guidelines.  

Position Requirement(s): License/Certification/Registration
CPAR, CHAA Certification within 12 months of hire date.  

CPAR, CHAA Certificate

Department Position Summary:
Ability to recognize and complete high volume workload accurately in a timely manner with minimal supervision.  Assertive, self starter with ability to follow set procedures to achieve goals.  This position must be able to work independently with general supervision.  Identifies, reviews, analyzes and makes recommendations to ensure correct measures are in place for accurate handling of patient accounts and admissions. Responsible for education and the institution of appropriate corrective action plans of all identified problems in the registration access areas.  Develops and coordinates educational and training programs. Conducts regular audits and coordinates monitoring of registration staff for data entry and documentation accuracy.  Provides feedback and focused educational programs on the results of auditing and monitoring activities to affected staff.  Comprehensive knowledge of the IDX computer system and office management skills.  Ability to interpret and generate reports.  Excellent written and oral communication skills, ability to handle multiple tasks, work with and train other employees. Ability to serve as liaison between management, physician practices and employees working with the IDX/Invision computer system.  Initiates corrective action plans and reports the results of follow-up audits to the Coding & Compliance Supervisor.  Serves as a resource for department managers, staff, physicians and administration on obtaining information for registration accuracy.  Special projects as assigned.    

Mission:  To improve the health of people we touch.
Vision:  To be recognized locally, regionally and nationally as a premier health system.

R.E.S.P.E.C.T.:  We will fulfill the mission and vision by adhering to the Standards of R.E.S.P.E.C.T.

Job Details

Date Posted July 12, 2017
Date Closes October 10, 2017
Requisition 19774
Located In Chattanooga, TN
SOC Category 00-0000.00