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Senior Service Officer (44th & Farnam)

Bank of the West Omaha, NE

Job Description

What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.


The regulations implementing the S.A.F.E. Act statute require that individual mortgage loan originators be registered with the Nationwide Mortgage Licensing System and Registry.


Position Summary


Provides coaching and direction to front line customer service staff.  Assists with accurately processing deposits, transfers, withdraws and other transactions and provides superior customer service.

Essential Job Functions


1.         Assists the Branch Manager in the branch and is Officer-in-Charge in Branch Manager's absence

2.         Works with Branch Manager to achieve customer service targets.

3.         Has signing authority, overrides, post NFS/pd OD reports, accepts items for collection, end of day CSR activities, Monthly GL Certifications, Certifications and Vault Duties

4.         Coordinates lobby and line management strategies.

5.         Performs all customer transactions including less complex sales transactions.

6.         Supports the selection, hiring and training of Service Bankers

7.         Creates and achieves sales referral and service goals for self

8.         Provides guidance to Service Banker team for cross sell opportunities and portfolio management

9.         Performs other duties as assigned.

Job Specifications


Required Education or Equivalent Experience

  • High School Diploma

 Required Experience

  • Years of functional/professional experience:  Typically requires a minimum of three years of experience. 

 Administrative/Technical Skills/ Other Information

  • Excellent customer service skills that include good verbal and written communication
  • Relationship building, collaboration and teamwork
  • Problem Solving skills
  • MMCRM, Touchpoint Teller and Systems Training and new account opening

Level Supervised

  • none

The above statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.   Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.


Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.

Job Details

Date Posted February 14, 2018
Date Closes March 16, 2018
Requisition 035954
Address 4444 Farnam St.
Located In Omaha, NE
Department 44th & Farnam Branch
Job Type Full-time Employee
Compensation Hourly Wage, Based on Experience, Sales Commission
Experience Level Intermediate (3-7 yrs. experience)
Start Date Immediately
Positions Available 1
SOC Category 43-3071.00 Tellers
Zipcode 68131

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Continuing Education Program
  • Discounts on Employer Merchandise & Services
  • Donation Matching Program
  • Employee Referral Program
  • Paid Holidays
  • Paid Vacations
  • Tuition Reimbursement
  • Achievement Awards
  • Merit Increases

This job requires the following skills

  • Bank Auditing
  • Bank Deposit Products
  • Bank Lending
  • Bank Teller
  • Cashier
  • Customer Service
  • Personal Banking
  • Retail Banking
  • S.A.F.E. Mortgage Licensing Act
  • Retail Sales

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...