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Problem Manager Senior Analyst

Bank of the West Omaha, NE

Job Description

What sets Bank of the West apart from other banks is our team members–they embody the optimistic spirit of the West. There is a spirit here that drives us to do more. Our team of more than 10,000 employees is vital to the success of our Bank. They reflect our modern western values—straightforward, entrepreneurial and optimistic. We seek to create a corporate culture that fosters and rewards excellence, encourages creative thinking and respects diversity – an environment where team members are engaged, supportive of one another and enthusiastic about serving our customers. Bank of the West offers the stability of a company that has a 135 year history and is part of BNP Paribas, a European leader in global banking and financial services and one of the 6 strongest banks in the world. We offer opportunities across our diverse business lines – Retail Banking, Commercial Banking, National Finance, and Wealth Management.
Position Summary
The primary objectives of problem management are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize the impact of incidents that cannot be prevented. The Problem Manager will provide a straightforward and workable process to resolve problems and maximize client satisfaction with our IT systems and services.  

Essential Job Functions
  • Minimize the impact of problems 
  • Minimize the duration of any related outages (Lessons Learned)
  • Manage problems within agreed-to time frames
  • Managing a Knowledge Base
  • Reduce number of problems
  • Prevent reoccurrence
  • Perform trend analyses / Reporting
  • Assure performance of root cause analyses
  • Maximize productivity of resources
  • Monitor and measure the services
  • Automate tasks wherever possible.
  • Improve organizational efficiency by ensuring that Problems are prioritized correctly according to impact, urgency, and severity.
  • Identify and remove underlying causes of Incidents.
  • Incident and Problem prevention.
  • Knowledge / Experience in Cherwell a plus
  • Facilitation of Postmortem activities involving cross functional team across the enterprise and project coordination.
Education: BS Degree
  • Extensive knowledge of ITIL Framework and Best Practices- ITIL Certification a plus.
  • 2-3 Years’ experience in Incident/Problem management, with good problem solving skills
  • Excellent written skills a must.
  • Experience in communicating effectively with Senior Executive Management a must / must have excellent communication skills.
  • Must possess strong report writing skills (beyond trend reporting.
  • Requires 3 years of minimum business analysis experience.
  • Must have solid organizational skills and the ability to work cross-functionally amongst the business units and Information Technology.

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.   Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.



Job Details

Date Posted August 25, 2017
Date Closes September 24, 2017
Requisition 031516
Address 13505 California St
Located In Omaha, NE
Department IT Infrastructure & Operations
Job Type Full-time Employee
Experience Level Intermediate (3-7 yrs. experience)
SOC Category 15-1122.00 Information Security Analysts
Zipcode 68154

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Group Legal
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Flexible Hours
  • Free Parking
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Merit Increases

This job requires the following skills

  • Information Technology Infrastructure Library (ITIL)
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Dental
  • Dependent Life Insurance
  • And More ...