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Technical Specialist Tractor

CLAAS Omaha Omaha, NE

Company: CLAAS of America Inc. 
Location: Omaha 
Start Date: 11/28/2022 
Professional Level: Professionals 
Key Area: After Sales 




CLAAS of America is located in the heart of the Midwests corn and wheat belts in Omaha. We have people throughout North America as well as Columbus, Indiana, where we have our parts distribution center. As a team, we stand for the successful sales and service of the CLAAS product range in North America. Together with our sales partners, we offer local expertise enabling farmers to be the best in their fields.

Your role on our team:

The Technical Specialist & Trainer is a member of the CLAAS of America (CoA) Technical Support Center (TSC) team who provides technical support and technical training for North American CLAAS Dealers. This role has a primary focus on the support of the CLAAS Tractor Product Ranges.


  • Job encompasses the complete CLAAS Tractor Product Ranges.
  • Troubleshoot/diagnose/repair technical issues over the phone or at customer/dealer location(s) as required.
  • Creates detailed technical reports for product performance and technical issues.
  • Creates technical publications (field actions/communications) that are to be published in support of the North American market.
  • Serves as liaison between CLAAS Central ACADEMY & CLAAS of America (CoA) training departments.
  • Provides input and assistance on the warranty of CLAAS combine and front attachment components.
  • Leads CoA efforts on Technical Service Training 
  • Attends CLAAS product training in the U.S. and Germany.
  • Create technical training and videos that are to be published or presented in support of the North American training effort.
  • Adheres to established company values, practices, policies and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations and standards. 
  • Demonstrates regular and punctual attendance at the assigned work location

Your profile:

  • Bachelors' degree in Business, Diesel Engine Technology experience, or Ag related field preferred, not required.
  • 2-5 years' work related experience, preferred
  • Agricultural equipment experience, CLAAS equipment experience a plus
  • Advanced computer skills including experience with MS Office, internet based applications, databases, and machine/engine diagnostic software(s)
  • Excellent technical communication skills in both written and oral form
  • Process oriented with results driven strategic mindset
  • Strong problem solving and decision making skills
  • Ability to work efficiently and independently
  • Change management skills
  • Ability to thrive in a versatile environment
  • Ability to prepare presentations and present ideas in a logical way to management
  • Ability to travel both by ground and by air as needed (up to 10%) in North America
  • Proficient computer use including Outlook, Microsoft Office Suite, ability to learn various IT programs
  • Exceptional Project Management Skills.

Your benefits:

  • Premium free health, dental, vision, short-term disability, and long-term disability;
  • Competitive paid time off;
  • 401(k) with a generous company match;
  • Retirement Readiness Program;
  • Company-Paid Life Insurance;
  • Flexible Spending Accounts;
  • Dependent Care Resources Program;
  • Tuition Reimbursement;
  • Employee Assistance Program, including mental health;
  • Wellness Programs including weight loss, diabetes management, and high blood pressure management;
  • Legal & Financial Services;
  • Fun & Safe Environment

We look forward to your application.


Your contact from our CLAAS Recruiting Team

Michelle Schefcik

CLAAS of America Inc.


Here you can gain exciting insights into the international working world of our family-owned company:
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Date Posted November 14, 2022
Date Closes December 14, 2022
Requisition 756603902
Located In Omaha, NE
SOC Category 00-0000.00

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