Customer Account Specialist- Lakeville, MN

Job description

National Polymers was first founded in 1972 and introduced to the plastics industry as a local custom injection molded operating just 30 minutes south of the Twin Cities. It was one of the first five businesses established in Airlake Industrial Park that now houses over 140 companies.

As the plastics industry evolved over the years, so did National Polymer’s focus. We recognized our trade niche in 2003 by engineering our first proprietary product line – National Measures ®. The initial release of our scoop line launched in one color and six different dosing sizes. Since then, we have expanded our presence in the market and are eager to offer infinite possibilities with 60+ different scoop sizes, various handle length options, custom engraving, and any custom color match.

At National Measures®, we are proud to say we are a second-generation family-owned business. Our private operation allows us to tailor our products to your company’s unique business requirements while still delivering high-quality volume. In 2015, we earned our ISO 9001 certification to ensure our customers’ success is incessantly our number one objective. We stand firm behind our Quality Policy to continuously improve the Quality Management System to achieve a high level of customer satisfaction through timely and cost-efficient manufacturing of defect-free product.

What started out as a small vision that has progressed into National Measures® finding its home in millions of consumer products worldwide, including pharmaceutical, cosmetic, supplement, and the food and beverage industry. We invite you to test us out and put National Measures® through your own measure test!

SUMMARY:

Provide customer support to both internal and external customers, including, but not limited to, the delivery, return and exchange of product, the processing of sales orders and logistics/transportation support. The customer account specialist manages customer orders from initial order through delivery of product. This role is also responsible for invoicing, quality support and returns, credits or exchanges of product.

ESSENTIAL JOB DUTIES & RESPONSIBILITIES:

• Serve as the first point of contact for customer support.
• Apply processes related to assigned customers’ orders/changes, price quotes, delivery time, invoicing, complaints and adjustments, etc.
• Process necessary paperwork, verify customer credit and communicate as necessary with accounting teams.
• Validate pricing/discounts are applied appropriately and as assigned.
• Communicate with internal and external customers regarding any changes in orders, status, colors, shipping dates, etc.
• Apply manufacturing practices to ensure inventory amounts.
• Work closely with all members of the team, both internal and external, to ensure timely and efficient communication. Display professionalism and participate to the ongoing efforts of the team.
• In daily responsibilities, utilize superior oral / written communications.
• Ensure deadlines are met in support of customer and business needs.
• Apply customer focus to daily operations.
• Utilize integrity in all daily operations.
• Utilize company software, enter and ensure data integrity with all transactions.
• Maintains safety standards.
• Responsible for reporting food safety problems to management.
• Maintains company attendance standards and policies.
• Other duties as assigned.

QUALIFICATIONS:

• Three to five years of customer support/logistics experience required; manufacturing experience is preferred.
• Must possess superior communication skills, both oral and written.
• Associates Degree preferred.
• Proficient in Microsoft Office suite of products.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

• Must possess superior oral/written skills.
• Must possess the ability to multitask and take on multiple tasks/projects at a time.
• Must possess the ability to use sound judgement with strong de-escalation skills.
• Must have a demonstrated history of reliability in professional experience.
• Must be able to work independently and be versatile with changing priorities and responsibilities.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hand dexterity to operate office equipment including computer keyboards; reach with hands and arms; and talk and hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Lakeville, MN 55044: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 3 years (Required)

Work Location: In person