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Home Warranty Relationship Manager

ServiceOne Omaha, NE
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Job Description

Summary:

The Home Warranty Manager works to develop, maintain and build trusting relationships with the real estate community and our customers.  This person will need to be results-driven and actively seek sales opportunities through the following job duties.    

 

Essential Duties and Responsibilities: (Other duties may be assigned)

  • Build and maintain relationships with clients and key personnel within the real estate community.
  • Actively promote and solicit sales of the Home Warranty Program with an emphasis on the top-producing real estate agents and teams.   Achieve targets and KPI’s set-forth.
  • Identify opportunities and promote growth through various efforts such as cold calling, emailing, social media, messaging, holding lunch & learns, new agent orientations, etc.
  • Provide relative reporting and progress updates as set-forth.
  • Provide education to optimize sales opportunities for other product offerings outside of Home Warranty.
  • Provide education to real estate community on home warranty program changes and potential challenges within our industry.
  • Attendance, punctuality and the ability to work a flexible schedule are essential to this position.  This position requires attendance in various meetings and real estate events which will include evenings and/or weekends.  
  • Resolve client’s concerns related to the Home Warranty product.  Interface with other departments to resolve questions and issues.

     

    Skills/Knowledge:     

  • Strong interpersonal skills and an ability to build rapport with customers.
  • Excellent communication skills in writing, listening and presenting.
  • Strategic thinking and the ability to map joint organizational vision, imagination and idea generation.
  • Shares in ownership of both business strategy and business value results.
  • Understand and integrate business strategies and trends in technology to deliver value.
  • Ability to set expectations with business partners and effectively leverage governance for positive business partner experiences.
  • Must have and maintain credibility within the business community.
  • Strong creativity and negotiation skills.
  • Participate in continuous improvement efforts; proactive in own training and development.
  • Thorough knowledge of ServiceOne products, policies and procedures.
  • Gather and analyze information skillfully and develop alternative solutions. 

  • Ability to prioritize work load to meet deadlines in the most efficient manner possible.
  • Manage difficult or emotional customer situations; respond promptly to customer needs.
  • Ability to work efficiently in Microsoft Windows and Office Products.
  • Ability to use a phone, calculator, computer, keyboard and a variety of other commonly used office equipment.
  • Ability to communicate in English proficiently, effectively and professionally in both verbal and written forms.
  • Bilingual skills preferred (English/Spanish).

     

    Education, Experience and/or Requirements:

  • High School diploma or equivalent.
  • Proven sales and relationship building skills.
  • Must possess a valid driver’s license with an acceptable driving record.
  • Must be able to pass a background check and drug screen.
  • Experience working in a fast-paced environment with very strong multi-tasking abilities.

Job Details

Date Posted December 4, 2018
Date Closes January 3, 2019
Located In Omaha, NE
Department Sales
Function Sales/Relationship Building
Job Type Full-time Employee
Shift Custom
Start Date 2018-11-15
SOC Category 41-3099.00 Sales Representatives, Services, All Other
Zipcode 68127
Name Amanda Teeters
Address 9335 J Street
City, State and Zip Omaha, NE 68127

This job requires the following skills

  • Account Management / Maintenance
  • Customer Relations / Sales
  • Excellent Communication
  • Outside Sales / Territory Management
  • Sales - Consultant

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