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Supported Employment Team Coordinator

Crossroads Of Western Iowa Council Bluffs, IA

Job Description

Hiring Bonus: $500.00

The Team Coordinator - Supported Employment reports directly to the Program Manager Supported Employment and provides instruction and support to their team of staff ensuring the development of positive relationships with businesses/employers and ensuring the proper fit/placement of persons served into community employment.  In addition, this position will also be responsible for the support and development of their assigned team of staff.  With 10-15 direct reports, the Team Coordinator- Supported Employmentis an integral part of the middle management team and key to the success of Crossroads of Western Iowa's mission.

Essential Duties

This position includes, but is not limited to, the following essential functions:

  • Lead assigned team of staff to meet standards of CARF, HCBS, DIA, DOL and other regulatory services.  Abide by and ensure all company safety policies, Department of Labor (DOL) regulations, Americans with Disabilities Act (ADA) standards, Occupational Safety and Health Administration (OSHA) regulations, Health Insurance Portability and Accountability Act (HIPAA) regulations, Corporate Compliance policies, and Code of Ethics; employ safeguards as directed by Safety committee, HIPAA laws and the Crossroads of Western Iowa Compliance Officer and CEO.
  • Coordinate Quality Assurance standards in delivery of services in all aspects, including:  accreditation and compliance surveys, compliance with Quality Framework requirements, and service documentation.  Coordinate the billing process ensuring submission in a timely fashion and revenue is maximized in accordance with delivery of high quality services. 
  • Cooperate and effectively advocate for persons served with funding sources, case managers, CPC, social workers and employers; ensure open communication channels with all stakeholders.
  • Assist in the hiring process and train, assign direct, control, counsel, discipline and evaluate performance Employment Specialists and Employment Coaches.  Coordinate monthly team meeting to ensure open communication with team and communicate issues/concerns with the Program Manager Supported Employment. 
  • Coordinate staff payroll, funding, billing and tracking of direct service hours and ensure accuracy, efficiency and cost effectiveness.  By development and/or support the scheduling for direct care staff to ensure supports are available to person served.  Communicating staff schedule needs/changes to the Program Manager Supported Employment in a timely manner and arrange for replacements.  Focusing on the elimination of overtimes unless an emergency and preapproval from Program Manager or Program Director.
  • Coordinate individual needs of person served and maintain quality relationships. (Persons served, residential providers, employers, case management, funders, families, guardians, staff, etc.)
  • Maintain and develop positive relationships are developed and maintained with the many businesses, academic and vocational training institutions, support services and community resource agencies.  As well as working to develop new leads and opportunities with new and existing customers and vendors.
  • Provide effective stewardship with all company assets, including, but not limited to, facilities, equipment, and vehicles.
  • Work a flexible work schedule to accommodate the Company's needs as applicable.
  • Other duties as assigned by supervisory personnel.

Knowledge, Skills, and Abilities

?  The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.

  • Possess outstanding written, verbal, communication, persuasion, and presentation skills with the ability to communicate at all levels of the organization including community and civic leaders.
  • Successfully meet the competency requirements established by the Supervisory Competency Assessment Program of Crossroads of Western Iowa.
  • Must have proficiency in Microsoft Office software, i.e. Word, Excel, Outlook, and Power Point.
  • Must possess or secure and maintain certification in First Aid and CPR; and a valid Chauffeur's license with a driving record that is acceptable to Crossroads of Western Iowa's auto insurance company.


Physical Demands 

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the position.  Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the position. 

While performing the responsibilities of the job, the employee is required to talk and hear.  The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard.  The employee is required to stand, walk, reach with arms and hands; and occasionally required to climb or balance, and to stoop, kneel, crouch or crawl.  Vision abilities required by this job include close vision.

Working Conditions

Working conditions are normal for a workshop/warehouse environment. Temperatures will vary with the weather due to frequency of opening doors. Duties may involve outdoor work at times. The noise level in the work environment is usually moderate to loud depending on machinery.

The employee must be able to travel to residential settings and off-site meetings daily; and occasionally attend seminars/trainings or meetings which may require overnight stay. Work may require occasional weekend and/or evening work.


This position requires the following minimum qualifications to be met:

  • Bachelor's degree or relevant experience, preferably in Human Services, Sociology, Psychology, Education, Human Resources, Marketing, Sales or Business Administration.
  • Two years' experience in supervision of staff or a minimum of 15 college credit hours in a management/supervisory field obtained through an accredited college. 
  • Preferred experience in a health care field and/or the service area of intellectual disabilities or mental illness, and experience with Medicaid.
  • Must obtain and maintain a nationally recognized certification (ACRE or CESP) as an employment specialist, within two years of hire. 
  • Must hold or obtain a nationally recognized certification in job training and coaching within two years of hire. 
  • Complete 9.5 hours of employment services training through Direct Course (IACP) or courses from Association of Community Rehabilitation Educators (ACRE) certified training programs within 6 months of hire. 
  • Following the completion of 9.5 hours of employment services training; complete 4 hours annually of continuing education in employment services.
  • Demonstrated experience of strong leadership, organizational, analytical, and management skills (managing people, processes, and projects) with a focus on program coordination, staff development, and support to those vital employees delivering care to persons with disabilities. 
  • Demonstrated experience in strong organizational and analytical skills; and demonstrate the ability to organize, manage and execute responsibilities under limited time frames within a fast paced and changing environment.

Job Details

Date Posted November 15, 2017
Date Closes December 15, 2017
Address 1732 Madison Avenue
Located In Council Bluffs, IA
Job Type Full-time Employee
Compensation Salary, $33,000.00 - $35,000.00, Based on Experience
Experience Level Intermediate (3-7 yrs. experience)
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
Hours 40 hours per week hours per week
Start Date Immediately
Positions Available 1
SOC Category 11-9151.00 Social and Community Service Managers
Zipcode 51503
Name Joseph Goff
Address 1851 Madison Avenue
City, State and Zip Coucnil Bluffs, IA. 51503
Phone 712-256-7888
FAX 712-256-6016

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Flexible Hours
  • Free Parking
  • Tuition Reimbursement
  • Merit Increases

This job requires the following skills

  • Microsoft - Access
  • Microsoft - Excel
  • Microsoft - Outlook
  • Microsoft - PowerPoint
  • Microsoft - Word
  • Microsoft Access
  • Strong Flexibility / Adaptability
  • Microsoft Office
  • Microsoft SharePoint
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • And More ...