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Guest Service Representative

Courtyard By Marriott Lincoln Downtown Lincoln, NE

Job title: Guest Services Representative

Department: Guest Services

Reports to: Guest Services Manager

Level: Hourly


Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary.


Essential Functions (Duties include but are not limited to):

• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction

• Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures

• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies

• Be knowledgeable in all hotel facilities and local area.

• Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.

• Maintains supplies neat and organized to department standards

• Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day

• Provides a professional image at all times through appearance and dress

• Follows and enforces company policies and procedures

• Other duties as assigned by supervisor or management



• Able to work independently, ability to prioritize and ability to multi-task

• Ability to type 30 - 35 wpm

• Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs

• Great customer service skills, verbal, and written skills

• Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.

• Able to work all shifts and flexible schedules including weekends and holidays

• Valid driver's license


Work experience requirements: • Previous Customer Service experience

Instant Answers
providedProvided by company
Full-time Employee
Date Posted January 19, 2023
Date Closes February 18, 2023
Start Date Immediately
Address 808 R Street
Located In Lincoln, NE
Department Front Office
Job Type Full-time Employee
Experience Level Entry Level (0-2 yrs. experience)
Shift Rotating
Hours 30-40 hours per week
Positions Available 2
SOC Category 43-4081.00 Hotel, Motel, and Resort Desk Clerks
Zipcode 68508
Name Jesse Genrich
Address 808 R Street
City, State and Zip Lincoln, NE 68508
Phone 4029044800
FAX 402-904-4804

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dental
  • Medical
  • Vision
  • 401(k) Retirement Savings Plan
  • Dental
  • Medical
  • Vision