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Customer Success Specialist

Buildertrend Solutions, Inc. Omaha, NE

Job Description

Build your career at Buildertrend, ranked #1 in Best Places to Work in Omaha 2019!

The Job
The Customer Success Specialist will work with our Buildertrend customers by conducting high quality training sessions, ensuring our customers adopt Buildertrend into their daily operations. Additionally, the Customer Success Specialist will provide our Buildertrend customers with exceptional service through phone, email and live chat support.

The Responsibilities & Goals

  • Conduct daily training sessions and provide ongoing exceptional product support through phone, email and live chat to all Buildertrend customers
  • Schedule training sessions as needed
  • Be an expert on the Buildertrend platform
  • Educate customers on Buildertrend functionality and follow our defined curriculum to coach our customers on best practices
  • Effectively sell the value of Buildertrend
  • Work effectively out of Salesforce
  • Achieve individual goals related to successfully training Buildertrend customers and maintaining a high level of CSAT (Customer Satisfaction) for phone/email/chat performance

What makes you a great fit?

  • Bachelor’s degree or equivalent experience
  • You have exceptional verbal and written communication skills
  • You have exceptional critical thinking skills and are a natural problem solver
  • You thrive in a fast-paced environment
  • You have a self-starter mentality, but are also capable of effectively working with a team
  • You have a goal-oriented mindset
  • You have a desire to support our customers in maximizing the value they can gain from Buildertrend
  • You are motivated by driving customer satisfaction through every interaction
  • You have a winning attitude and high-level of effort

The knowledge & skills you will gain:

  • In-depth knowledge of the Buildertrend platform, our clients and the construction industry
  • Complex problem solving
  • Deep understanding of a wide variety of customer personas
  • How to develop, track and achieve objective goals
  • Effective intra-department communication

Perks & Benefits

  • Health
  • Dental
  • Vision
  • 401(k)
  • Paid Time Off
  • Team Happy Hours
  • Bottomless Soda Pop
  • $50 Monthly Onsite Café Cash
  • Relaxed Dress

About Us
Buildertrend’s mission is simple: To make building or remodeling your home an amazing experience! Founded here in Omaha in 2006, Buildertrend is a 14-year young company that is on its way to being an industry standard. Buildertrend is changing the way that homes are built not only in North America, but around the world. Using technology to bring all parties together, Buildertrend has quickly become the product of the future. The innovative solutions and team atmosphere are what makes Buildertrend one of the hottest employers in Omaha. If you want to learn more about us, check out:

Equal Opportunity Employer
At Buildertrend, we value diversity and treat all employees and job applicants based on merit, qualifications, competence and talent. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status, Buildertrend believes that diversity and inclusion among our team is critical to our success as a company, and seek to recruit and retain the most talented people from a diverse candidate pool.


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Job Details

Date Posted February 18, 2020
Date Closes March 19, 2020
Address 11818 I St
Located In Omaha, NE
Department Customer Success
Job Type Full-time Employee
Compensation Salary
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
SOC Category 15-1041.00 Computer Support Specialists
Zipcode 68137

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Life Insurance
  • Long-Term Disability
  • Maternity / Paternity / Family Leave
  • Medical
  • Prescription Drug Plan
  • Short-Term Disability
  • Supplemental Insurance
  • Vision
  • Voluntary Life Insurance
  • Adoption Assistance
  • Bereavement Pay
  • Cafeteria / Food
  • Casual Dress
  • Discounts on Employer Merchandise & Services
  • Employee Referral Program
  • Financial Planning
  • Flexible Hours
  • Free Parking
  • Health Club Membership
  • Holiday Party
  • Nursing Facilities
  • On-the-Job Training
  • Paid Holidays
  • Paid Vacations
  • Relocation Assistance
  • Sick Leave
  • Travel Stipends
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Workout Facilities
  • Achievement Awards
  • Bonus Plan
  • Merit Increases
  • Productivity Rewards
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Health-Care Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...