Amber Pharmacy is a rapidly growing specialty pharmacy serving patients across the country. We serve 500 hospitals, and serve patients from Maine to California. During 2020 we opened 10 new pharmacies to serve patients. Our home is Omaha, Nebraska where we were founded. Our employees are professionals whose services and expertise earned us the distinction of the 2020 National Association of Specialty Pharmacy of the Year award. We are looking for a Customer Service Representative to offer top of the line service to our patients.
Responsible for routing all incoming documentation for new patients, refills and additional documentation for Specialty and Infusion pharmacy.
Responsible for prescription entry and requesting new prescriptions and clarifications from prescribers as supervised by a pharmacist.
Explains all Company programs and services to Referral sources and provider’s office staff regarding what to expect with Company services, contents of shipments and patient rights.
Acts as a liaison between Company, insurances, Pharma, co-pay assistance sources and provider’s offices via phone, fax and e-mail communications.
Enters data requirements into tracking software. Transfers call to clinical staff for clinical education/assessment activities.
Creates patient’s estimated cost of benefits with all pertinent information and attaches to record for use by customer care center of excellence.
Notifies appropriate staff of relevant information gathered during calls to provider or patient that may affect a patient’s disease state, medication regimen or method of funding.
Records and processes orders and/or inquiries received by mail, telephone and/or through direct patient contact.
Maintains documentation of calls to and from patients, caregivers, insurances, providers and Pharma.
Creates patient activities as a reminder for the following tasks including, but not limited to, follow-up calls, clinical assessments, and referrals to Case Management, initiation of discharge, patient letter mailings, or other reminders as it relates to the patient’s care.
Must maintain the established workflow within the Patient Care Access Department and adhere to the company/department’s Policy and Procedure manual.
Responsible for coordinating manufacturer or nursing agency support when a home teaching is required.
Must maintain referral log on a daily basis and update with all pertinent information.
Responsible for completing patient’s Estimated Cost of Benefits and able to explain to patient and others in organization.
Must be able to perform complete benefits investigation, including prior authorization and medical vs pharmacy determination. The individual will also need to complete all payer documentation including Medicare Certificates of Medical Necessity and DME Information Forms.
Contacts referring nurses/coordinators according to assigned team regarding insurance verification findings and patient issues and status updates.
As an employee of Amber Pharmacy, you have an attractive benefits plan, and these are just a few examples of our benefits:
Paid Parental Leave, Paid Holidays, Nights & Weekends Off, 401(k) Match, Paid Time Off, Career Growth, Grocery Discounts through Hy-Vee -our Parent Company, an Employee Assistance Programs, and Tuition Assistance at Bellevue University for employee and spouse/dependents, and also part-time employee options.
We exist today because our employees refuse to compromise the patient experience and continue to provide the best customer service regardless of the circumstances. Amber Pharmacy is a growing company with a bright future. If you share a passion for healthcare, specialty pharmacy, or making a difference in the lives of patients, apply to join us today!