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Patient Call Center Representative

Amber Pharmacy locationOmaha, NE
6 positions

Web Mktg Technology Specialist

Amber PharmacylocationOmaha, NE
6 positions
info linkReport a probelm Originally Posted : September 30, 2020 | Expires : November 13, 2020


Job Type
Full-time Employee Show Shift
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Call Center Expertise
Phone Receptionist
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Job Location
Omaha, NE, United States


Amber Specialty Pharmacy was recognized as the 2020 Specialty Pharmacy of the Year by the National Association of Specialty Pharmacy (NASP). We are honored to receive this award from such a prestigious organization as NASP. We couldn’t be prouder of our employees. Their passionate dedication to our patients earned the award.  

Our company was founded in Omaha, Nebraska, and is a rapidly growing specialty pharmacy serving patients across the country. We have eighteen locations from California to Maine, allowing us to ship to patients in all 50 states. This year we have opened 9 new operations from Portland, Maine to Florida. This brings our total to 20 pharmacies.  Our company serves 500 hospitals, has 39 limited distribution drugs, and that’s just the beginning! If you are looking for a career in a growth organization, we offer challenging positions, and the opportunity to serve!


Position Description:
Responsible for the day-to-day customer service activities and support of specifically assigned clients and customers. Responsible for inbound and outbound patient phone calls, prescription refill reminders calls, documentation of patient interaction, facilitation of patient to pharmacist consultations, patient enrollment functions, and assisting with patient needs and requests. This is a full-time, on-site position, including on-site training. Hours of the call center are Monday through Friday 7:00am to 7:00pm and Saturdays 8:00am until 2:00pm. 


Primary Responsibilities:
General duties include but are not limited to:

1.Conducts prescription refill reminder calls.

2.Responsible for inbound and outbound patient phone calls.

3.Facilitates patient to pharmacist consultations.

4.Provides assistance with all patient needs and requests.

5.Demonstrates expert customer service.

6.Uses problem solving skills to offer support to patients calling in; obtains and evaluates relevant information and provides quick resolutions to questions, concerns, and problems; provides follow-up when appropriate.

7.Keeps records of client/customer interactions and transactions.

8.Identifies and reports to direct supervisor on all call exceptions, positive or negative, and proposes actions, if necessary, to be taken in response to the exception.

9.Supports the development of methods of communication and coordination with pharmacy operations to ensure timely and accurate fulfillment of orders for patient requests and clients.

10.Responsible for monitoring and processing all orders and requests received via the website and by assigned clients/customers; communicates and coordinates with the appropriate personnel.

11.Works closely with direct supervisor to improve assigned customer experience on the website.

12.Participates in team meetings to ensure company service objectives are being met.

13.Communicates all aspects that can assist the Sales Team as it relates to assigned customer retention and growth.

14.Audits own performance and recommends objectives and standards of performance.

This list is in no way to be used as an all-encompassing list of duties. The intention of the aforementioned job description is to be used as a guide to assist in accomplishing company and department objectives, covering only primary functions and responsibilities.

Professional Competencies
-Maintains knowledge of and utilizes software to provide best-in-class customer service
-Attention to detail with emphasis on organizational skills
-Ability to work with all levels of internal management and staff, as well as outside clients and vendors

Educational Requirements
High school diploma or equivalent

Required Qualifications
Prior experience working in the healthcare industry


As an employee of Amber Pharmacy, you have an attractive benefits plan, and these are just a few examples of our benefits: 

Paid Parental Leave, Paid Holidays, Nights & Weekends Off, 401(k) Match, Paid Time Off, Career Growth, Grocery Discounts through Hy-Vee -our Parent Company, an Employee Assistance Programs, and Tuition Assistance at Bellevue University for employee and spouse/dependents, and also part-time employee options.

We exist today because our employees refuse to compromise the patient experience and continue to provide the best customer service regardless of the circumstances. Amber Pharmacy is a growing company with a bright future. If you share a passion for healthcare, specialty pharmacy, or making a difference in the lives of patients, apply to join us today!

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Full-time Employee

Amber Pharmacy

6 active jobs
locationSan Bernardino, CA
locationOmaha, NE
locationSan Bernardino, CA
clock Part-time
locationBuffalo, NY
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