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Usher/Ticket Taker - On Call (Mid-America Center)

Caesars Entertainment Council Bluffs, IA

The Mid-America Center is the Heartland's premier entertainment and convention center. The multi-purpose facility is the metro area's link to the ultimate in live entertainment and sporting events. From rock shows to family shows and much more, the arena has hosted top names in show business as well as numerous community events.

Caesars Entertainment is Blazing the Trail for our team members with an all new benefits program.  Full-time team members are able to choose from five different medical coverage levels and four different carriers.  We also have an on-site clinic for team members to take advantage of.  Team members also have a variety of options with dental and vision plans, along with other voluntary benefits.  All full-time team members are able to take advantage of enrolling in this benefits jackpot with their new career at Caesars Entertainment.

Additional benefits include the option to enroll in 401k with a company match, free parking, and a wide variety of team member activities.  Team members are also able to enjoy free meals in our team member dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

Ask about our hiring bonus in the HR interview.

Job Duties:

  • Greet customers, patrons, or visitors.
  • Provide event information to patrons.
  • Collect admission tickets and passes from patrons at entertainment events.
  • Settle seating disputes or help solve other customer concerns.
  • Mediate disputes.
  • Resolve customer complaints or problems. 
  • Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Verify patron or staff credentials.
  • Provide assistance with patrons' special needs, such as helping those with wheelchairs.       
  • Guide patrons to exits or provide other instructions or assistance in case of emergency.
  • Usher patrons to seats or exits.        
  • Verify credentials of patrons desiring entrance into authorized persons areas.          
  • Refuse admittance to undesirable persons or persons without tickets or passes.      
  • Distribute programs to patrons.       
  • Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.
  • Provide patrons with directions to locales or attractions.      
  • Assist patrons in finding seats, lighting the way with flashlights, if necessary.              
  • Maintain order and ensure adherence to safety rules.
  • Monitor environment to ensure safety.
  • Search for lost articles or for parents of lost children.
  • Search all bags for outside food and beverages and anything unsafe. 


  • Must possess excellent customer service and communication skills and enjoy working with the public.
  •  Must have a good speaking voice and the ability to improvise and be a quick thinker.  
  • Must be able to get along with co-workers and work as a team.  
  • Must be able to work any day of the week and any shift.  
  • Must present a well-groomed appearance and meet all requirements of company/property appearance standards.
  • Must be able to work independently and with little supervision.  
  • Must be able to maneuver throughout event areas.
  • Must be able to stand for long periods of time, bend, crouch, stoop, kneel, crawl, twist, and balance when in front of or interacting with guests.  
  • Must be able to lift up to 20 pounds.
  • Must be able to read, write, speak, and understand English.
  • Must be able to tolerate areas containing secondary smoke.


Harrahs Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainments expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the companys Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer.  The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Date Posted June 23, 2022
Date Closes July 23, 2022
Requisition 300000754323267
Located In Council bluffs, IA
SOC Category 00-0000.00

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