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Marketing Coordinator (Horseshoe and Harrah's)

Caesars Entertainment locationCouncil Bluffs, IA
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123 positions
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Web Mktg Technology Specialist

Caesars Entertainment locationCouncil Bluffs, IA
123 positions
info linkReport a probelm Originally Posted : July 13, 2021 | Expires : August 12, 2021

Details

Salary
Unspecified
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Job Location
Council bluffs, IA, United States

Description

Benefits include health insurance (based on full-time status), tuition reimbursement (based on full-time status), free meals, free parking, employee activities, and more! All employees are able to enjoy free meals in our employee dining room while on shift. This includes sandwiches, salads, fresh fruit, cereal and a wide variety of beverages.

KEY JOB FUNCTIONS:

  • Responsible for targeting, developing, and assessing new business relationships within the NCM Corporate Network, Bus Operations and Air Programs to effectively meet required sales benchmarks.
  • Coordinates reservations, tour and travel arrangements, commercial seat blocks, splinter air groups, and group and representative coding for Charter Program players.
  • Arranges incentive packets for arrival of charter groups; meets and welcomes incoming groups, and participates in social events and special promotions.
  • Assists with all group sales, junket and NCM sales initiatives
  • Maintains reservation and Junket representative files.
  • Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.
  • Responds to and consistently meets the needs of clients.
  • Provide client/customer feedback to enhance service levels and increase revenues.
  • Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
  • Must be knowledgeable of all happenings on property and in market.
  • Works various promotions & special events including Share the Wealth/Reel in the Riches weekends, Sunday Gift Giveaways and other high volume days including drawings, slot tournaments and giveaways.
  • Manually enters weekly Table Games Reward Credits
  • Assists with managing social media platforms (Facebook, Twitter, Instagram) and replies to Yelp, TripAdvisor and other customer feedback sites
  • Supports Advertising Supervisor with various duties including signage installation and removal at both properties, ensures on-property signage is up to date and in good appearance
  • Responsible for taking photos and/or video for various HR and marketing projects
  • Update/fill on-floor inventory of brochures for responsible gaming
  • Works Stir Cove concerts (duties can vary scan tickets, Box Office, oversee VIP patio, etc)
  • Works RTCM during KRTs for non-coded VIP guests
  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
  • Presents oneself as a credit to the Company and encourages others to do the same.
  • Performs all other related and compatible duties as assigned.

EDUCATION and/or EXPERIENCE:

  • High school diploma or equivalent required, college degree in Marketing or related field preferred.
  • 1 year in Marketing or related hospitality/gaming industry experience preferred.

QUALIFICATIONS:

  • Ability to communicate across all levels of the organization and within the sales process.
  • Good oral and written communication skills including tact when dealing with difficult customers, must be fluent and literate in English.
  • Ability to effectively manage time and perform multiple tasks simultaneously.
  • Must be proficient with customer contact systems.
  • Must be able to listen and respond to visual and aural cues.
  • Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
  • Excellent interpersonal skills and organizational ability.
  • Must be proficient in Excel, Word, Power Point, Access and Microsoft Outlook.
  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
  • Ability to stand and walk, and mobility to move easily around entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
  • Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

WORK ENVIRONMENT:

  • Must be able to listen and respond to visual and aural cues.
  • Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
  • Must be flexible with schedule, including nights, weekends, and holidays as required.
  • Must be able to work in a fast paced environment.

ABOUT US

Harrahs Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainments expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the companys Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.


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