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Market Engineer I (Harrah's Council Bluff)

Caesars Entertainment locationCouncil Bluffs, IA
99 positions

Web Mktg Technology Specialist

Caesars Entertainment locationCouncil Bluffs, IA
99 positions
info linkReport a probelm Originally Posted : May 29, 2021 | Expires : June 28, 2021


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Job Location
Council bluffs, IA, United States


CaesarsEntertainment is the worlds most geographically diversifiedcasino-entertainment company. Our core mission is to inspire grown-ups to play.Focusing on building loyalty and value with its guests through a uniquecombination of great service, excellent products and technological leadership.
Caesarshas an exciting opportunity as a Market Engineer in our Information Technology (IT)division, located in Horseshoe Council Bluff, Iowa.  Under general supervision,this position is focused in resolvingcomplex business, computer system and data communication problems.
This key position requires out-of-the-box"? thinking, a collaborative nature, and theability to challenge the status quo while achieving the goal. 

  • Provides specialized technical problem solving and problem resolution skills.
  • Installs, upgrades and maintains gaming hardware & software products.
  • Plans and coordinates all hardware installations, changes and updates with vendors and users, adhering to the I.T. Change Control Process.
  • Administers and controls updates/changes to production programs, files and databases.
  • Recommends application design changes to management and Enterprise IT to maximize resources.
  • Plans, schedules and loads new versions of the Host Platform operating system and related vendor patches or temporary fixes as defined in the Product Support Agreement.
  • Provides first- or second-level problem determination/ isolation and recovery support for Host Platform computer systems.
  • Updates, directs and escalates problems for final resolution. Analyzes and recommends tools and service aids for system/network operation and problem determination. Reports results from technical research, system performance reports and problem resolutions to upper-management.
  • Collects and analyzes system data for quality assurance of technical design and optimum system performance. Adjusts system parameters to achieve peak system performance.
  • Administers systems and tools to analyze and secure computer system programs and database files to comply with audit and regulatory requirements.
  • Assists in the research, evaluation and support of new technologies (hardware and software) for ongoing productivity and resource improvements.
  • Assists in planning by communicating with project / product teams, clients and vendors.
  • Recommends changes for improved system implementations/modifications.
  • Practices, and adheres to system management criteria and policies and procedures.
  • Practices, and enforces change control process.
  • Ensures established enterprise standards are followed and enforced during system implementations.
  • Ensures that the infrastructure resources meet committed user expectations, including projects for future usage and growth.
  • Provides consistent support for existing infrastructure and programs. Updates and adjusts service, product, and support as needed.
  • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.  
  • Analyzes infrastructure for evidence of unsatisfactory or unusual operating conditions.
  • Builds knowledge of products and direction through vendor interaction.
  • Appropriately leverages vendor resources to efficiently resolve issues.
  • Presents oneself as a credit to Company and encourages others to do the same. 
  • Performs all other related and compatible duties as assigned


  • Associates degree in a computer-science related field or equivalentexperience in a multiple Host Platform technical support environment required
  • At least a minimum of one(1) to three(3) years of work experience in atechnical support environment, supporting multiple high-end computer systems
  • Must have a general understanding of production operating systems,transaction processing systems, relational database architecture, wide andlocal area networks, communication protocols, real-time systems,mission-critical gaming systems, IT industry standards, as well as varioustypes of computer terminal equipment.
  • Excellent oral and written communication skills.
  • Must be fluent and literate in English.
  • Must be able to respond calmly and make rational decisions when required.
  • Must be able to listen and respond to visual and aural cues.
  • General understanding of production operating systems, transaction processing systems, relational database architecture, wide and local area networks, communication protocols, real-time systems, mission-critical gaming systems, IT industry standards, as well as various types of computer terminal equipment.
  • Must be able to meet measurable objectives as defined on annual Performance appraisal.
  • Technical knowledge of the PC environment including hardware, operating system and networking.  Experience in utilization of Windows applications in a business environment.
  • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift. Must be physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Inefforts to maintain a safe and drug-free workplace, Caesars Entertainmentrequires all new hires to complete a satisfactory background check andpre-employment drug screening.  

EqualEmployer Opportunity
Allqualified applicants will receive consideration for employment without regardto race, color, religion, religious creed, gender, sexual orientation, gender,identity, gender expression, transgender, pregnancy, marital status, nationalorigin, ancestry, citizenship status, age, disability, protected Veteranstatus, genetics or any other characteristic protected by applicable federal,state, or local law. 


Harrahs Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainments expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the companys Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer.  The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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