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Case Aide-EA-Omaha IC

Nebraska Department of Health and Human Services Omaha, NE

Job Description

invites applications for the position of:

Case Aide-EA-Omaha IC

SALARY: $11.81 Hourly
OPENING DATE: 11/08/18
CLOSING DATE: Continuous
DEPARTMENT: Health & Human Services Department
The Department of Health and Human Services (DHHS) is seeking outstanding candidates who are interested in making a difference in the lives of fellow Nebraskans. This position could be the first step in an exciting new career "Helping People Live Better Lives!" We are looking for candidates who are action oriented, customer focused and organized to work in a fast paced, high volume work environment.

Schedule: Monday-Friday 8 am to 5 pm
Location: Intake Center, 1215 South 42nd Street, Omaha, NE
Located in our 42nd Street Intake Center your day would include performing office support for Economic Assistance and other divisions as needed. This involves receiving customers, operating various equipment such as scanning/imaging equipment, multiline telephones and computers, entering and filing data, searching records, and keyboarding. You would review customer applications for completeness, scan and index documents. You would also utilize critical thinking skills connecting customers with appropriate staff and schedule appointments in Outlook and assist customers to use a kiosk to complete applications and report changes. You would assist in maintaining an orderly reception area and interview rooms, stock brochures and paper applications, check the drop box regularly throughout the day, process mail and update the daily customer walk-in report.
REQUIREMENTS: Coursework/training or experience in public contact, customer service, working in a human services setting, using computer systems or office applications or performing office/secretarial support functions.

PREFERRED: Spanish Bi-lingual, verbal and written is preferred; Experience in Microsoft Office mainly utilizing Word, Excel, Outlook; Nfocus a plus; Internal and external customer service experience.

OTHER: Specific positions in this classification may require an employee to possess a valid Drivers license or the ability to provide independent authorized transportation. Position may require long periods of sitting and occasional light lifting.
General office practices and procedures; computer office applications, systems and programs; maintain records and files; scanning/imaging equipment, multi-function copy machines, computers, multiline telephones and other office equipment; perform repetitive tasks in a fast paced environment. Effective communication; English grammar and usage; understand human services practices and procedures; accommodate new methods; maintain confidentiality; sharp attention to detail; proofreading skills; accurate keyboarding skills; and predictable and reliable attendance.

Job Details

Date Posted November 9, 2018
Date Closes December 31, 2018
Located In Omaha, NE
Department NE DHHS
Job Type Full-time Employee
Compensation Hourly Wage
Experience Level Entry Level (0-2 yrs. experience)
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
SOC Category 43-9061.00 Office Clerks, General
Zipcode 68105

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Credit Union
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program

This job requires the following skills

  • Positive Behavioral Interventions and Supports Specialist
  • Ability to Work Under Pressure
  • Scanning and Imaging
  • Public Administration - Economic Development
  • Public Health Management
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...