NEBRASKA STATE GOVERNMENT
invites applications for the position of:
Case Aide-EA-Omaha IC
|JOB TYPE:||PERM FULL TIME|
|DEPARTMENT:||Health & Human Services Department|
The Department of Health and Human Services (DHHS) is seeking outstanding candidates who are interested in making a difference in the lives of fellow Nebraskans. This position could be the first step in an exciting new career "Helping People Live Better Lives!" We are looking for candidates who are action oriented, customer focused and organized to work in a fast paced, high volume work environment.
Schedule: Monday-Friday 8 am to 5 pm
Location: Intake Center, 1215 South 42nd Street, Omaha, NE
|EXAMPLES OF WORK:|
Located in our 42nd Street Intake Center your day would include performing office support for Economic Assistance and other divisions as needed. This involves receiving customers, operating various equipment such as scanning/imaging equipment, multiline telephones and computers, entering and filing data, searching records, and keyboarding. You would review customer applications for completeness, scan and index documents. You would also utilize critical thinking skills connecting customers with appropriate staff and schedule appointments in Outlook and assist customers to use a kiosk to complete applications and report changes. You would assist in maintaining an orderly reception area and interview rooms, stock brochures and paper applications, check the drop box regularly throughout the day, process mail and update the daily customer walk-in report.
|QUALIFICATIONS / REQUIREMENTS:|
REQUIREMENTS: Coursework/training or experience in public contact, customer service, working in a human services setting, using computer systems or office applications or performing office/secretarial support functions.
PREFERRED: Spanish Bi-lingual, verbal and written is preferred; Experience in Microsoft Office mainly utilizing Word, Excel, Outlook; Nfocus a plus; Internal and external customer service experience.
OTHER: Specific positions in this classification may require an employee to possess a valid Drivers license or the ability to provide independent authorized transportation. Position may require long periods of sitting and occasional light lifting.
|KNOWLEDGE, SKILLS AND ABILITIES:|
General office practices and procedures; computer office applications, systems and programs; maintain records and files; scanning/imaging equipment, multi-function copy machines, computers, multiline telephones and other office equipment; perform repetitive tasks in a fast paced environment. Effective communication; English grammar and usage; understand human services practices and procedures; accommodate new methods; maintain confidentiality; sharp attention to detail; proofreading skills; accurate keyboarding skills; and predictable and reliable attendance.
|APPLICATIONS MAY BE FILED ONLINE AT:
1526 K Street, Suite 100
Lincoln, NE 68508
CASE AIDE-EA-OMAHA IC
|Equal Opportunity Employer|
|Date Posted||November 9, 2018|
|Date Closes||December 31, 2018|
|Located In||Omaha, NE|
|Job Type||Full-time Employee|
|Experience Level||Entry Level (0-2 yrs. experience)|
|SOC Category||43-9061.00 Office Clerks, General|
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