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Social Services Trainee Worker - Scottsbluff CSC

Nebraska Department of Health and Human Services Scottsbluff, NE
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Job Description

NEBRASKA STATE GOVERNMENT
invites applications for the position of:
 

Social Services Trainee Worker - Scottsbluff CSC

SALARY: See Position Description
OPENING DATE: 11/05/18
CLOSING DATE: 12/14/18 11:59 PM
JOB TYPE: PERM FULL TIME
LOCATION: Scottsbluff
DEPARTMENT: Health & Human Services Department
DESCRIPTION:
Do you have a passion for making a difference in fellow Nebraskan's lives? Do you enjoy working in a fast paced work environment and can work with limited supervision? If so, the Department of Health and Human Services is looking for you! Apply today and start your first step in an exciting new career where you will be "Helping people live better lives."

Salary: Trainee $14.67 before Jan 1, 2019 $14.89 after Jan 1, 2019; Worker $17.05 after Jan 1, 2019

Location: Scottsbluff Customer Service Center, 250114 Skyport Drive, Scottsbluff, NE 69361

Work Schedule: 9am - 6pm after initial Classroom training ( 8am - 5pm During Initial Classroom Training)
EXAMPLES OF WORK:
Located in our Scottsbluff Customer Service Center your day would include telephone interaction and some face to face contact with customers of varied socio-economic levels gathering financial and demographic information with the primary goal of determining benefits for customers. Computer databases are used to update, document and verify customer information, accurately process assigned work tasks and prepare correspondence. This position is the first step to qualifying for advancement to a Social Services Worker and a commensurate pay increase upon promotion to $16.79.
QUALIFICATIONS / REQUIREMENTS:
REQUIREMENTS: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

PREFERRED: Call Center Experience or demonstrated experience in a customer contact setting; demonstrated computer experience, MS Excel, MS Word; Outlook, database experience a plus; phone based customer service;

OTHER: Valid driver's license or the ability to provide independent authorized transportation. Attendance during our 8 Week Mandatory Classroom Training Period required.
KNOWLEDGE, SKILLS AND ABILITIES:
Please highlight knowledge, skills or experience relating to database use, telephone based customer service, and call center experience. We are looking for individuals who demonstrate proficient data entry computer skills while communicating with customers, must be able to multi-task and navigate between various computer systems, have good communication skills and are customer focused, have the ability to learn quickly and successfully via webinars and on-line courses. Must have good time management skills and be able to set and manage priorities.
 

Job Details

Date Posted November 6, 2018
Date Closes December 14, 2018
Located In Scottsbluff, NE
Department NE DHHS
Job Type Full-time Employee
Compensation Hourly Wage
Experience Level Entry Level (0-2 yrs. experience)
Shift
Daytime
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
SOC Category 21-1093.00 Social and Human Service Assistants
Zipcode 69361

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Credit Union
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program

This job requires the following skills

  • School - Counselor
  • Teacher Training
  • Medical Documentation Management
  • Medical Social Work
  • Public Health Management
  • Social Worker
  • Health and Personal Care Management / Supervision
  • Contract Administration
  • Contract Management / Negotiation
At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...
Location