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Social Services Trainee - Lincoln Customer Service Center

Nebraska Department of Health and Human Services Lincoln, NE

Job Description

invites applications for the position of:

Social Services Trainee - Lincoln Customer Service Center

SALARY: See Position Description
OPENING DATE: 10/26/18
CLOSING DATE: Continuous
DEPARTMENT: Health & Human Services Department
Located at the Lincoln Customer Service Center, this Social Services Trainee position is the first step to qualify for advancement to a Social Service Worker. This position will give you the opportunity to help Nebraskans' live better lives! A strong work ethic, the ability to work in a professional and efficient manner, and a commitment to solving problems and finding resources for families in need are essential for this position. Apply today!

Training schedule: 8am-5pm; Work schedule: 10am-6:30pm

Salary: Start at $14.67 and advance to $16.79 per hour after successful completion of training.
This position is located at the DHHS Customer Service Center, 340 Victory Lane in Lincoln, NE. As a Social Services Worker, you will play a vital role in helping our fellow Nebraskan's with their benefit needs. Your day would involve telephone interaction with people of varied social-economic levels gathering financial and demographic information. Through this process you will assess our client's individual situations and make referrals for community resources and services. Computer databases are used to document, update and verify client information, accurately process assigned work tasks, and prepare correspondence.
REQUIREMENTS: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

PREFERRED: Experience in case management, dealing with customers to resolve problems and fill their needs, experience navigating through computer programs, experience in a call center.
Knowledge of: Principles and practices of social work; the techniques of individual and group interaction; sociological conditions that influence human behavior. Skill in: Interviewing customers to collect and elicit essential information, gain rapport and assess customer needs; keyboarding. Ability to: Learn and apply agency and professional practices, procedures, policies, principles and philosophies; protect confidential information; organize and manage own work flow; interact with customers from a variety of socio/economic, cultural and educational backgrounds; apply problem solving techniques to a variety of different circumstances; assess customer needs to provide services and economic assistance; review and evaluate information in relation to general guidelines and specific criteria; write clear and non-judgmental narratives, requests, explanatory letters, technical reports and other materials; select appropriate information from application material and eligibility guidelines; calculate solutions to arithmetical problems involving addition, subtraction, multiplication, division, fractions, decimals and percentages; perform computer entry; provide excellent customer services while quickly navigating through computer screens; work in a fast paced environment; prioritize and multi-task while maintaining accuracy; consistently meet deadlines.

Job Details

Date Posted October 29, 2018
Date Closes November 30, 2018
Located In Lincoln, NE
Department NE DHHS
Job Type Full-time Employee
Compensation Hourly Wage
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
SOC Category 21-1093.00 Social and Human Service Assistants
Zipcode 68528

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Credit Union
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program

This job requires the following skills

  • School - Social Worker
  • Patient Tracking
  • Other - Customer Service
  • Public Health Management
  • Social Worker

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...