|NEBRASKA STATE GOVERNMENT
invites applications for the position of:
Social Services Trainee - Lincoln Customer Service Center
|SALARY:||See Position Description|
|JOB TYPE:||PERM FULL TIME|
|DEPARTMENT:||Health & Human Services Department|
Located at the Lincoln Customer Service Center, this Social Services Trainee position is the first step to qualify for advancement to a Social Service Worker. This position will give you the opportunity to help Nebraskans' live better lives! A strong work ethic, the ability to work in a professional and efficient manner, and a commitment to solving problems and finding resources for families in need are essential for this position. Apply today!
Training schedule: 8am-5pm; Work schedule: 10am-6:30pm
Salary: Start at $14.67 and advance to $16.79 per hour after successful completion of training.
|EXAMPLES OF WORK:|
This position is located at the DHHS Customer Service Center, 340 Victory Lane in Lincoln, NE. As a Social Services Worker, you will play a vital role in helping our fellow Nebraskan's with their benefit needs. Your day would involve telephone interaction with people of varied social-economic levels gathering financial and demographic information. Through this process you will assess our client's individual situations and make referrals for community resources and services. Computer databases are used to document, update and verify client information, accurately process assigned work tasks, and prepare correspondence.
|QUALIFICATIONS / REQUIREMENTS:|
REQUIREMENTS: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.
PREFERRED: Experience in case management, dealing with customers to resolve problems and fill their needs, experience navigating through computer programs, experience in a call center.
|KNOWLEDGE, SKILLS AND ABILITIES:|
|Knowledge of: Principles and practices of social work; the techniques of individual and group interaction; sociological conditions that influence human behavior. Skill in: Interviewing customers to collect and elicit essential information, gain rapport and assess customer needs; keyboarding. Ability to: Learn and apply agency and professional practices, procedures, policies, principles and philosophies; protect confidential information; organize and manage own work flow; interact with customers from a variety of socio/economic, cultural and educational backgrounds; apply problem solving techniques to a variety of different circumstances; assess customer needs to provide services and economic assistance; review and evaluate information in relation to general guidelines and specific criteria; write clear and non-judgmental narratives, requests, explanatory letters, technical reports and other materials; select appropriate information from application material and eligibility guidelines; calculate solutions to arithmetical problems involving addition, subtraction, multiplication, division, fractions, decimals and percentages; perform computer entry; provide excellent customer services while quickly navigating through computer screens; work in a fast paced environment; prioritize and multi-task while maintaining accuracy; consistently meet deadlines.|
|APPLICATIONS MAY BE FILED ONLINE AT:
1526 K Street, Suite 100
Lincoln, NE 68508
SOCIAL SERVICES TRAINEE - LINCOLN CUSTOMER SERVICE CENTER
|Equal Opportunity Employer|
|Date Posted||October 29, 2018|
|Date Closes||November 30, 2018|
|Located In||Lincoln, NE|
|Job Type||Full-time Employee|
|SOC Category||21-1093.00 Social and Human Service Assistants|
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