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Social Services Worker Trainee - Omaha

Nebraska Department of Health and Human Services Omaha, NE
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Job Description

NEBRASKA STATE GOVERNMENT
invites applications for the position of:
 

Social Services Worker Trainee - Omaha

SALARY: See Position Description
OPENING DATE: 10/19/18
CLOSING DATE: Continuous
JOB TYPE: PERM FULL TIME
LOCATION: Omaha
DEPARTMENT: Health & Human Services Department
DESCRIPTION:
Do you have a passion for making a difference in fellow Nebraskan's lives? Do you enjoy working in a fast paced work environment and can work with limited supervision? If so, the Department of Health and Human Services is looking for you! Apply today and start your first step in an exciting new career where you will be "Helping people live better lives."

Salary: $14.67 Trainee $16.79 Worker (after training)
EXAMPLES OF WORK:
Located at several of our Local DHHS Offices in Omaha your day would include face to face and telephone interaction with customers of varied socio-economic levels gathering financial and demographic information. Computer databases are used to update, document and verify customer information, accurately process assigned work tasks and prepare correspondence. Expectations for this position include contributing to and promoting a positive work environment; comfortably and effectively participating in team work; responding positively to feedback, correction and redirection. These positions may be located at our Intake Center, Hamilton Building and Omaha State Office Building Locations.
QUALIFICATIONS / REQUIREMENTS:
REQUIREMENTS: 24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services OR a combination of education and experience in any of the above areas.

PREFERRED: Experience relating to database use, telephone based customer service, and call center experience. Demonstrated experience with MS Word, Excel and Outlook. NFOCUS a plus.

OTHER: Valid driver's license or the ability to provide independent authorized transportation. Mandatory Attendance during initial 8 week Classroom Training Period at our Training Center in Fremont required.
KNOWLEDGE, SKILLS AND ABILITIES:
Please highlight knowledge, skills or experience relating to database use, telephone based customer service, and call center experience. We are looking for individuals who demonstrate proficient data entry computer skills while communicating with customers; must be able to multi-task and navigate between various computer systems; have good communication skills and are customer focused; possess the ability to appropriately de-escalate client conversations; have the ability to learn quickly and successfully via webinars and on-line courses; work independently and is a self-starter; and, can apply critical thinking skills quickly in a fast paced environment. Must have good time management skills and be able to set and manage priorities.
 

Job Details

Date Posted October 22, 2018
Date Closes November 30, 2018
Located In Omaha, NE
Department NE DHHS
Job Type Full-time Employee
Compensation Hourly Wage
Shift
Daytime
Mon: 8 am to 4 pm
Tue: 8 am to 4 pm
Wed: 8 am to 4 pm
Thu: 8 am to 4 pm
Fri: 8 am to 4 pm
SOC Category 21-1093.00 Social and Human Service Assistants
Zipcode 68137

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Credit Union
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program

This job requires the following skills

  • School - Counselor
  • Medical Documentation Management
  • Medical Social Work
  • Public Health Management
  • Social Worker
  • Health and Personal Care Management / Supervision
  • Contract Administration
  • Contract Management / Negotiation

Course(s) relevant to the skills listed for this position

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...
Location