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Social Services Trainee Worker

Nebraska Department of Health and Human Services Lexington, NE
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Job Description

 
Do you have a passion for making a difference in Nebraskans' lives? If so, the Department of Health and Human Services is looking for you! Apply today and start your first step in an exciting new career where you will be "Helping People Lives Better Lives!" DHHS offers a competitive benefit package; Employee Tuition Assistance, Wellness Health Programs, Retirement Plan, and Verizon/gym membership discounts and many more!

Hours: 10:00 am - 6:30 pm, Monday - Friday. 
 
Examples of Work
 
Located in the Lexington Customer Service Center, you will play a vital role in helping our fellow Nebraskan's with their benefit needs. Your day would involve telephone interaction with people of varied social-economic levels gathering financial and demographic information. Through this process you will assess our client's individual situations and make referrals for community resources and services. Computer databases are used to document, update and verify client information, accurately process assigned work tasks, and prepare correspondence. Will be working with clients in the dedicated bilingual Spanish queue. This position is the first step to qualifying for advancement to a Social Service Worker, which would include a pay increase to $16.798 per hour.
 
Qualifications / Requirements
 
REQUIREMENTS:  24 semester hours of post high school education in behavioral sciences, public/business administration, social sciences, education or closely related field OR experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services, OR a combination of education and experience in any of the above areas.

PREFERRED:  Bi-lingual English/Spanish and experience in a call center or contact center setting.
Knowledge, Skills and Abilities
 
Knowledge, skills and abilities: Please highlight knowledge, skills, and experience relating to database use, telephone based customer service, and call center experience. We are looking for individuals who can demonstrate a compassionate customer focus, eagerness to learn, good listening skills, integrity, timely decision making, and ability to set priorities. Must possess computer skills to be able to look up and enter client data utilizing multiple computer applications while conversing with clients on the telephone.
 

Job Details

Date Posted September 12, 2017
Date Closes October 12, 2017
Located In Lexington, NE
Function Medicaid and Long Term Care
Job Type Full-time Employee or Contractor / Consultant
Compensation Hourly Wage, $14.67
Experience Level Entry Level (0-2 yrs. experience)
Hours 40 hours per week
SOC Category 21-1093.00 Social and Human Service Assistants
Zipcode 68850
Name Nichole Newland
Phone 402-471-9246

This job offers the following benefits

  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • Dental
  • Dependent Life Insurance
  • Employee Assistance Program (EAP)
  • Life Insurance
  • Long-Term Disability
  • Medical
  • Prescription Drug Plan
  • Vision
  • Voluntary Life Insurance
  • Bereavement Pay
  • Credit Union
  • Paid Holidays
  • Paid Vacations
  • Sick Leave
  • Tuition Reimbursement
  • Unpaid Leaves of Absence
  • Wellness Program

This job requires the following skills

  • Bilingual
  • Customer Service
  • Computer Usage

This job is related other jobs in these career categories

At a Glance
Enjoy these benefits
  • 401(k) Retirement Savings Plan
  • College Savings Plan
  • Dependent-Care Spending Accounts
  • Flexible Spending Accounts
  • Accidental Death and Dismemberment
  • And More ...
Location