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IT Specialist (PLCYPLN)

Air Force Civilian Service Charlotte, NC

Job Description


Performs studies and independently establish plans for improving the efficiency of information technology and communications processes. Performs studies of all aspects of the installations information technology and communications programs, processes, and methods. Evaluates existing system capabilities. Initiates feasibility studies to determine ways to enhance mission performance, from which cost benefit and COA recommendations are given. Evaluates the impact emerging technology will have on organization capabilities, customer needs, and mission readiness, while considering the organizations resources. Develops short and long range plans designed to meet changing IT needs of the organization. Prepares justification to facilitate the prioritizing of current and future funding to support IT enhancements. Prepares documentation and briefs management officials on specifics of requirements, both hardware and software, and outlines procedures to obtain and organize enhancements. Produces system and program specifications and coordinates milestones, processing steps, program layouts, and interrelationships with management and other specialists of the IT Team. Establishes methods necessary to integrate new technology into existing architecture identifying conflicting system interface problems and developing solutions. Interprets a variety of technical requirements making independent judgments to determine organizational compliance with applicable instructions, procedures and practices. Audits IT programs, processes and projects. Continually assesses policy needs and interprets DoD, AF and other guidance and applies to development of policies for the area of responsibility. Establishes metrics to measure and evaluate systems and process performance, identifies workforce planning and management issues. Provides organization management with factual objective assessments of units ability to perform the mission, ensuring the rigorous application of information security assurance policies, principles and practices in the delivery of analysis services. Accomplishes needs analysis and feasibility studies of IT operations, consulting with process owners to specify requirements and define opportunities to improve business processes. Provides management with information needed for direction of programs to include reports identifying limiting factors, opportunities, and availability of assets. Evaluates mission effectiveness using standardized and locally developed programs and processes. Manages the scheduling and execution of managerial and technical evaluations. Collectively evaluates management effectiveness, performance and technical proficiency of assigned personnel, equipment, and systems condition. Coordinates/conducts management studies of organization, staffing, work measurement, methods/procedures. Monitors unit standardization/evaluation programs ensuring adherence to applicable directives. Responsible for ensuring military duty position standards are established. Defines metrics and measures progress toward accomplishment of unit plans, programs, goals and objectives. Advises supervisors and managers on the evaluation of programs, policies and regulatory requirements. Establishment of quantity or quality criterion. Develops baseline for use in measuring and analyzing organizational productivity and effectiveness. Develops process, management, administrative and technical evaluation plans for implementation. Notes deficiencies, identifies necessary resources, and recommends corrective actions. Reviews work processes to ascertain where procedures can be combined, distributed, or simplified to increase productivity, efficiency, or effectiveness. Internal reporting and status tracking procedures to ensure adequate control in terms of deadlines, progress reports, and follow-up reports. Manages the evaluation program to ensure required actions are tracked and completed. Prepares and maintains files and publications IAW current directives to include both paper and electronic media. Coordinates with Program Management Offices, Specific System/Hardware Support Elements, OEM Vendors and Vendor Contracted support facilities. Research using various means and media to obtain needed information to accomplish the task. Use of various stand-alone or on-line methodologies to obtain needed information. Develops, implements and maintains work center training programs. Plans and schedules tasks and training activities for drill status guard members. Oversees and conducts training for personnel. Creates and develops lesson plans, ensures facility/training aids availability. Monitors training and ensures supplemental/remedial training is accomplished. Responsible for documentation of training in a timely manner. Uses directed automated training documentation system. Adheres to management control plan requirements by conducting self-inspection and staff assistance visits. Resolves identified discrepancies.
PD: D2172PO1


Minimum Requirements:   Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.  Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. 


Specialized Experience:  Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.  Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.  Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.   Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.   


Knowledge, skills and abilities (KSAs) listed below will be used in the selection process. KSAs are important to the entire selection process and should be addressed specifically and completely within the resume.


1. Expert knowledge of IT and communications system architecture, integration techniques, system analysis, and testing methods. Knowledge of a wide range of IT principles, concepts, methods, advancements, policies, design, development, testing and applications, both hardware and software sufficient to assess the organizations IT business requirements. Knowledge of the principles of information assurance, network security, and techniques to ensure serviceability, safe operation, proper configuration, accountability, and sustainability of systems to meet mission requirements. Knowledge of computer security concepts to guarantee authenticity and confidentiality of digital communications messages and transmissions, communication security principles, infrastructure security concepts, cryptography, access controls, attack prevention, encryption key generation and use, as well as operational and organizational security.
2. Knowledge of emerging technologies, reviews technical periodicals, publications, commercial standards, and attends seminars. Knowledge of a wide range of communications concepts, principles, and practices. Work encompasses complex and uncommon interfaces and policies and practices; sources of technical data to evaluate new devices, proposals, and approaches; and a practical understanding of contracting procedures and legal requirements. Knowledge of DoD and Air Force communications regulations, services, and instructions to ensure telecommunications services are in compliance with applicable regulations and instructions.
3. Knowledge of operational and performance characteristics of telecommunications to develop procedures/policies/practices for local use. Knowledge of commonly used practices, guides, and a broad range of operating techniques concerning both standard and unique communications systems design installation and concept of operations.
4. In-depth knowledge in conducting interviews and evaluations, analyzing findings, and developing recommendations for corrections or improvements in the evaluated program. In-depth knowledge of organization mission, objectives, and current processes, for preparation of IT policy and plans. Knowledge of Air Force (USAF) and Air National Guard (ANG) policies, procedures, regulations, and precedents. Knowledge of AF and ANG personnel, training and administrative programs, principles, and practices.
5. Knowledge and skill in preparing and presenting findings and making recommendations through written and oral presentations. Ability to work closely with management officials to ensure seamless implementation of systems; identify and anticipate server performance, availability, capacity, or configuration problems; resolve installation problems; identify and mitigate security vulnerabilities and risks; and maintain server integrity and availability.
6. Ability to modify existing systems and relate all aspects of the work to overall system requirements, advise on and implement new technology, and offer alternative approaches in operating systems development and/or problem resolution.


Quality of Experience: Level of time is not of itself qualifying. Candidate experience should be evaluated on the basis of duties performed rather than strictly on the rank of the individual; however, established compatibility criteria/assignments must be followed.   The applicants record of experience training, and education must show possession of the knowledge, skills, and abilities needed to fully perform the duties of the position.

Substitution of Education for Specialized Experience: At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.  Undergraduate or Graduate Education:  Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applicants, systems or networks. 

Military Assignment:  Occupants of this position must maintain continuous military membership in the North Carolina Air National Guard (NCANG).  Assignment to a compatible Enlisted (E7 / MSgt and below) position in the NCANG is mandatory.  (AFSC: 3DXXX)

Security Clearance:  Employment is subject to attaining and maintaining a Top Secret security clearance as required by the position.

Direct Deposit: The applicant selected for this position will be required to participate in the Direct Deposit/Electronic Funds Transfer Program.


The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. Visit:

Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. Visit:

Leave - Most Federal employees earn both annual and sick leave. Visit:
Life Insurance - The Federal Employees Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance. Visit:

Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, step parents, spouses, and adult children. Visit:

Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. Visit:

This link provides and overview of the benefits currently offered to Federal employees.

Other Information

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

2. Please do not send/fax/courier/email any resumes to the National Guard Human Resources Office. You must apply on-line or fax your resumes to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resources Office can only process materials received through USA Jobs.

Job Details

Date Posted July 11, 2018
Date Closes August 10, 2018
Requisition 466260600
Located In Charlotte, NC
SOC Category 00-0000.00

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