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IT Specialist (NETWORK)

Air Force Civilian Service Charlotte, NC

Job Description


This position is located in the Operations Section of a Base Communications Unit. This is an Air National Guard (ANG) Dual Status Technician position requiring military membership, compatible military skill assignment, and classification. The purpose of this position is to serve as a base systems administrator to monitor the Local and Wide Area Network (LAN/WAN), including the planning, analysis, acquisition, design, development, implementation, quality assurance, configuration, installation, integration, maintenance testing, operational integrity, and/or management of networked systems for the transmission of information in voice, data, and/or video formats.  Administers the base Local Area Network (LAN). Analyzes LAN utilization statistics through data collection and performance measures to ensure the smooth, reliable, and robust operation of LANs to include classified and unclassified networks. Coordinates LAN installation, maintenance, troubleshooting, and reviews, evaluates, and fine-tunes components such as virtual servers, hubs, switches, and routers to achieve peak efficiency within the overall network connectivity. Assists in the development, configuration, installation, and maintenance of network systems to include the LAN/WAN. Maintains an inventory of all network hardware and software. Installs, configures, and troubleshoots network and application server hardware, network operating system software, and peripheral network equipment. Develops and maintains base wide procedures for networks, system operations, backups, and product assembly and installation. Implements network operating system and/or network application software. Conducts testing of network systems to ensure current network software products are compatible with system configurations and to ensure operability, efficiency, and compliance with existing standards. Monitors operation of the LAN/WAN and ensures hardware and network operating software are functioning properly and that operation standards are met. Function tests systems components to identify and resolve technical problems, analyze system malfunctions, implement necessary corrective actions, and provide ongoing support for the resolution of complex problems and operating malfunctions. Performs system backups to ensure expedient restoration of the database for the respective network equipment. Assists customers on the use of office automation computers, local and wide area networks, and other automated tools. Resolves LAN related problems for the base. Recommends and prepares operating policies and procedures for networks, system operations, and product assembly and installation.  Conducts problem analysis to identify trends, ineffective practices or procedures, and equipment shortcomings. Identifies and documents network requirements for specific needs of customers. Conducts in-depth analyses of network usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors. Works with technical support personnel in resolving problems. Ensures upgrades to the base infrastructure are identified and submits requests for equipment and funds.  Plans for current and future technology integration and works issues for compatibility and standardization based on current and projected customer needs. Forecasts future needs and prepares recommendations, justifications, and specifications for LAN equipment. Ensures applicable operation and maintenance policies and standards are maintained. Reviews literature, assesses reports of state-of-the-art advances in software/hardware, and assesses applicability and impact of introducing new developments to current configurations. Ensures that inquiries and problems are expeditiously resolved. Maintains and tests system software to ensure reliable and accurate availability. Identifies and analyzes system hardware or software failures, arranging for hardware and software repairs when necessary. Installs and troubleshoots LAN data cables to transmission equipment to ensure proper connectivity.  Maintains required information assurance certification IAW DoD 8570.01-M, Federal Information Security Management Act of 2002, Clinger Cohen Act of 1996. Implements directed technical solutions provided by the Information Assurance Specialist required to keep the network in compliance with current network and/or operating system security measures. Sets up and maintains account restrictions and user rights. Assists IT security specialists with applicable security policies and regulations and conducts risk analyses and security tests and evaluations. Tracks network security patches and ensures completion. Accomplishes risk analyses, accreditation, and certification packages.  Adheres to management control plan requirements by conducting self-inspection and staff assistance visits. Resolves identified discrepancies.  Performs other duties as assigned.

PD:  P2181P01


Minimum Requirements:   Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.  Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems. 

Specialized Experience:  Must have at least 36 months experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.  Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.  Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.   Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion.   


Knowledge, skills and abilities (KSAs) listed below will be used in the selection process. KSAs are important to the entire selection process and should be addressed specifically and completely within the resume.

1. Knowledge of IT network systems design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements.
2. Knowledge of the organization's network architecture, topology, and protocols sufficient to plan, design, develop, and integrate network systems and security plans and procedures consistent with existing or planned network infrastructures.
3. Knowledge of methods, techniques, and processes for the integration and optimization of LAN/WAN components, infrastructure requirements, and test and evaluation methods sufficient to install and operate base wide programs and provide technical guidance to others in designing, testing, operating, and maintaining network programs.
4. Knowledge of a wide variety of established commercial network design programs and how they interrelate and function with various environments.
5. Skill in applying IT network development concepts and techniques to provide computer applications which provide optimum functional support for users.
6. Ability to analyze functional IT network system requirements, translate findings into functional requirements, develop supportable recommendations for enhancement, and apply a wide range of methodologies and tools.
7. Ability to serve as a team leader or member of special projects and to coordinate and document the work of the team.
8. Ability to communicate both orally and in writing.
9. Ability to maintain an up-to-date awareness of technological advances and predict how management can meet future requirements. 

Quality of Experience: Level of time is not of itself qualifying. Candidates experience should be evaluated on the basis of duties performed rather than strictly on the rank of the individual; however, established compatibility criteria/assignments must be followed.   The applicants record of experience training, and education must show possession of the knowledge, skills, and abilities needed to fully perform the duties of the position to be filled.

Substitution of Education for Specialized Experience: At the GS-11 level, a Ph.D. or equivalent, or 3 years of progressively higher level graduate education leading to such a degree.  


Undergraduate of Graduate Education:  Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. 

Military Assignment:  Occupants of this position must maintain continuous military membership in the North Carolina Air National Guard (NCANG).  Assignment to a compatible Enlisted (E5 / SSgt and below) position in the NCANG is mandatory.  (AFSC: 3DXXX)


Security Clearance:  Employment is subject to attaining and maintaining a Top Secret security clearance as required by the position.


Direct Deposit: The applicant selected for this position will be required to participate in the Direct Deposit/Electronic Funds Transfer Program.



The following Web addresses are provided for your reference to explore the major benefits offered to most Federal employees.

Flexible Spending Accounts - The Federal Flexible Spending Accounts Program (FSAFeds) allows you to pay for certain health and dependent care expenses with pre-tax dollars. Visit:
Health Insurance - The Federal Employees Health Benefits Program offers over 100 optional plans. Visit:
Leave - Most Federal employees earn both annual and sick leave. Visit:
Life Insurance - The Federal Employees Group Life Insurance Program (FEGLI) offers: Basic Life Insurance plus three types of optional insurance. Visit:
Long Term Care Insurance - The Federal Long Term Care Insurance Program (FLTCIP) provides long term care insurance for Federal employees and their parents, parents-in-law, step parents, spouses, and adult children. Visit:
Retirement Program - Almost all new employees are automatically covered by the Federal Employees Retirement System (FERS). FERS is a three-tiered retirement plan. The three tiers are: Social Security Benefits, Basic Benefit Plan, Thrift Savings Plan. Visit:

This link provides and overview of the benefits currently offered to Federal employees.

Other Information

1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.


2. Please do not send/fax/courier/email any resumes to the National Guard Human Resources Office. You must apply on-line or fax your resumes to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resources Office can only process materials received through USA Jobs.


Job Details

Date Posted June 10, 2018
Date Closes July 10, 2018
Requisition 466265900
Located In Charlotte, NC
SOC Category 00-0000.00

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